Role: CRM Manager

Location: Mumbai

Employment Type: Full time

Level: Mid-Senior

About Boheim

Boheim is a real estate company redefining luxury living through thoughtfully designed residential and lifestyle projects, rooted in a wellness-centric approach. As we continue to expand our footprint, we're looking for a CRM Manager to strengthen our client relationships and drive customer satisfaction across our portfolio.

Role Overview The CRM Manager will work hand-in-hand with the sales team to manage the end-to-end customer relationship lifecycle, from lead engagement and on-site client presentations to post-sale servicing and retention. This role requires someone confident in representing Boheim directly to clients on-site, with strong coordination skills across sales, operations, and customer service.

Key Responsibilities

- Conduct on-site presentations and walkthroughs for clients, showcasing project features, design, and offerings
- Work closely with the sales team to support lead conversion, client queries, and deal closures
- Manage the complete customer journey, from booking and documentation to handover and possession
- Oversee CRM systems and ensure accurate, up-to-date records of client interactions and transactions




- Coordinate with finance and legal teams to ensure timely collections, agreement execution, and query resolution
- Handle post-sale client servicing, including snag resolution and ongoing relationship management
- Track and report key CRM metrics — collections, cancellations, customer satisfaction, and query turnaround time
- Act as an escalation point for high-priority client concerns
- Recommend improvements to CRM processes and client experience based on on-the-ground feedback

Requirements

- Bachelor's degree in Business Administration, Real Estate, or a related field (MBA preferred)
- 5-8 years of experience in CRM, preferably within real estate or luxury lifestyle sectors
- Comfortable and confident presenting to clients on-site
- Strong understanding of real estate sales processes, documentation, and compliance (RERA knowledge preferred)
- Proficiency in CRM software and MS Office/Excel
- Excellent communication and interpersonal skills
- Solid problem-solving ability with a client-first approach
- Willingness to travel to project locations

We invite passionate professionals who share our vision for redefining luxury living to apply. If you're excited about this opportunity, apply now.

📌 CRM Manager (India)
🏢 Boheim
📍 India