Seeking a proactive CRM Executive / Senior Executive to manage customer relationships, streamline communication between sales and operations, and ensure an exceptional customer experience throughout the solar project lifecycle.

Key Responsibilities

Handle end-to-end customer relationship activities, including onboarding, follow-ups, and post-sales support.

Maintain and update CRM software with accurate lead and customer data.

Coordinate with sales, technical, and project teams to resolve customer queries and complaints promptly.

Prepare MIS reports on customer engagement, complaint resolution, and CRM metrics.

Follow up on pending payments, documentation, and project milestones with clients.

Support customer retention strategies and upselling/cross-selling opportunities.

Requirements & Qualifications:

Experience: 3–5 years of relevant experience in CRM/customer relations (solar/renewable energy sector preferred).

Education:



Graduate in any discipline (BBA/MBA preferred).

Hands-on proficiency in CRM tools (Salesforce, Zoho, or similar platforms).

Solid command of MS Excel, Word, and PowerPoint.

Excellent communication, multitasking, and problem-solving skills with a customer-first mindset.

Knowledge of solar project lifecycles (sales to commissioning) is an added advantage.

Pay: ₹500,000.00 - ₹600,000.00 per year

Application Question(s)

- How many years of experience do you have managing end-to-end customer relationships and post-sales support?
- Which CRM software platforms (e.g., Salesforce, Zoho, Hubspot) are you proficient in using?
- Do you have prior work experience in the solar, renewable energy, or EPC/manufacturing sectors?

Work Location: In person

📌 CRM Executive (Industry solar/renewable energy ) (Rohtak)
🏢 Xpressedu
📍 Rohtak