Department: Customer Relationship Management / Business Development
We are looking for a proactive and result-oriented CRM Executive to manage internal customer data and maintain strong communication with clients through email and WhatsApp. The role involves converting existing data into meaningful business opportunities and contributing directly to revenue generation.
Key Responsibilities:
1. Maintain, update and organize internal client and prospect databases.
2. Communicate with clients through professional emails and WhatsApp.
3. Follow up regularly with existing and potential clients.
4. Understand client requirements and identify business opportunities.
5. Share relevant company services, proposals and information with clients.
6. Track leads, follow-ups and client responses in CRM/internal systems.
7. Coordinate with internal teams to ensure timely client support.
8. Re-engage inactive clients and generate repeat business.
9. Prepare daily/weekly reports on client interactions and conversions.
10. Achieve assigned lead-generation, follow-up and revenue targets.
Key Skills: Excellent communication, follow-up skills, MS Excel, CRM knowledge, email etiquette, WhatsApp communication, customer relationship management and a solid business-oriented approach. Regards,