Company: NIRMANKAR Industry: Industrial / Engineering / Pipeline / Fire Fighting Products Location: Office-based

Job Summary

NIRMANKAR is looking for a proactive CRM Executive who will act as the single point of contact for customers after order confirmation. The role involves coordinating delivery commitments, liaising with operations, collecting customer feedback, resolving complaints, sharing enquiries with the sales team, and ensuring timely payment collection while maintaining excellent customer relationships.

Key ResponsibilitiesCustomer Communication & Relationship Management

- Stay in regular contact with customers from order confirmation to delivery and post-delivery
- Provide explicit and timely updates on order status and expected delivery dates
- Ensure all customer promises and commitments are clearly communicated and fulfilled

Delivery Coordination

- Confirm delivery promise dates with customers
- Coordinate with the Operations / Production Manager to ensure timely dispatch
- Inform customers proactively in case of any delay and manage expectations professionally

Customer Feedback & Complaint Handling

- Collect customer feedback after delivery
- Record customer complaints, if any, in a structured manner
- Coordinate with internal teams to resolve complaints quickly and effectively
- Ensure closure confirmation from the customer after resolution

Enquiry & Sales Coordination

- Forward new customer enquiries to the Sales Executive or Lead Coordinator
- Track enquiry progress and ensure timely response from sales
- Support sales team with customer information and follow-ups when required

Payment Collection & Coordination





- Follow up with customers for timely payment as per agreed terms
- Coordinate with Accounts team for payment confirmation and outstanding reports
- Maintain payment follow-up records and escalation where required

CRM & Reporting

- Maintain accurate customer records, interactions, complaints, and feedback in CRM or Excel
- Track delivery performance, complaint resolution time, and payment status
- Prepare daily, weekly, and monthly CRM and customer service reports

Required Skills & Qualifications

- Bachelor’s degree in Business Administration, Commerce, or relevant field
- 1–4 years of experience in CRM, customer service, or sales coordination (B2B preferred)
- Excellent verbal and written communication skills
- Strong follow-up, coordination, and problem-solving abilities
- Ability to handle customer concerns calmly and professionally
- Proficiency in CRM software, MS Excel, and email communication
- Good coordination skills with internal teams (Sales, Operations, Accounts)

Preferred Skills

- Experience in industrial / manufacturing / engineering sector
- Knowledge of order processing, dispatch cycles, and payment terms
- Customer-first mindset with attention to detail
- Ability to work under pressure and handle multiple customers simultaneously

Key Performance Indicators (KPIs)

- Customer satisfaction score (CSAT)
- On-time delivery communication accuracy
- Complaint resolution turnaround time
- Payment collection efficiency
- Enquiry response and routing time
- Accuracy of CRM records

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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