We are looking for an experienced and result-oriented BPO Trainer / Process Trainer to conduct training programs for new and existing employees. The ideal candidate should have solid communication, presentation, and leadership skills, along with a good understanding of BPO processes, quality standards, and customer service.
Key Responsibilities:-
- Conduct comprehensive New Hire Training and Induction programs.
- Deliver Process, Product, Refresher, and Upskilling Training as required.
- Assess trainee performance through regular evaluations and feedback.
- Monitor training effectiveness and identify areas for improvement.
- Ensure employees understand and follow process guidelines and SOPs.
- Maintain training records, reports, and performance trackers.
- Coordinate with Operations and Quality teams to improve overall performance.
- Ensure adherence to customer service, quality, and compliance standards.
Required Skills:-
- Excellent verbal and written communication skills.
- Strong presentation and facilitation skills.
- Good leadership and people-management abilities.
- Strong knowledge of BPO processes and customer service standards.
- Ability to engage, motivate, and develop trainees.
- Strong analytical and problem-solving skills.
- Ability to work independently as well as collaboratively with Operations and Quality teams.
Preferred Profile:- Candidates with 1–3 years of relevant BPO Training / Process Training experience will be preferred.
How to Apply ?
To schedule your interview Call or send your CV through WhatsApp (number mentioned below)
Contact us:- HR Pavan - (phone hidden)
📌 Corporate Trainer (Pune)
🏢 Credicus Business Services
📍 Pune
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