Role Overview

We are seeking passionate and driven individuals to join our team as

Product Support Intern

. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the prospect for you!

Key Responsibilities

- Customer Support: Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression.

- Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.

- Problem Solving:



Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.

- Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.

What We’re Looking For

- Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.

- Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.

- Tech-Knowledge: Comfortable with basic technical concepts and eager to learn.

📌 Contractor-IN (Pune)
🏢 Veradigm®
📍 Pune