Job Title:

Compute L2 Infrastructure / Server Engineer

Server & Hardware Expertise

- Strong hands-on experience with HPE ProLiant servers
- Knowledge of HPE Apollo servers

- Experience with Blade servers
- Experience with Oneview & SuperDome /Scale-up

- Managing

- C7000 Enclosures (BladeSystem)

- HPE Synergy 12000 Chassis

HPE Management & Tools

- Experience with HPE OneView for infrastructure management
- Hands-on with Server Profiling (template-based provisioning)

- Firmware lifecycle management using
- SPP (Service Pack for ProLiant)
- Knowledge of OS Support Matrix for compatibility validation

Firmware Upgrade & Maintenance

- Performing firmware upgrades for servers, enclosures, and components
- Planning and executing upgrades with minimal downtime
- Validating compatibility before upgrades
- Troubleshooting post-upgrade issues

Virtualization

- Experience with VMware (ESXi, vCenter)
- VM provisioning, monitoring, and troubleshooting

Storage & Backup

- Understanding of SAN/NAS storage systems
- Experience with backup solutions and restore processes
- Monitoring backup jobs and resolving failures

ITSM & Tools

- Hands-on experience with ServiceNow
- Hands-on experience in ServiceNow administration or development (ITSM/ITOM preferred).
- Robust understanding of ITIL processes (Incident, Problem, Change, Request, CMDB).
- Good knowledge of JavaScript, Glide API, and ServiceNow scripting (server-side and client-side).




- Experience with REST/SOAP integrations and use of MID Server/IntegrationHub is an advantage.
- Strong analytical and problem-solving skills with good communication and documentation abilities.

- SR Request management
- Ticket tracking and SLA adherence

Customer Handling (End-to-End)

- Managing customer issues from start to closure
- Acting as a single point of contact (SPOC) for assigned incidents
- Providing regular updates and ensuring customer satisfaction
- Coordinating with internal teams and vendors
- Handling escalations professionally

Additional Skills Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

- Strong troubleshooting and analytical skills
- Basic networking knowledge
- Good communication and documentation skills

Role Summary: - Responsible for managing server infrastructure, performing firmware upgrades, handling virtualization and storage, and providing end-to-end customer support for incidents and service requests.

📌 ComputeEngineer (Pune)
🏢 Talworx Solutions
📍 Pune