Role: Client Solutions Partner /n Experience: 8-14 years /n Location: Mumbai/Bangalore (Hybrid) /n We are seeking a Healthcare-focused Client Solution Partner to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on Healthcare Payers, while also supporting Providers, Pharma, and Pharmacy organizations. /n You will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem. /n This is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, strong consultative selling capabilities, and hands-on experience designing AI-led CX solutions. /n Key Responsibilities /n 1. Healthcare CX Pre-Sales Leadership /n /n

- Own end-to-end solutioning for AI-driven contact center transformation opportunities within healthcare accounts.

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- Engage CXOs and business leaders (Chief Experience Officer, Chief Digital Officer, CIO, Head of Member/Patient Services).

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- Lead discovery workshops specific to healthcare journeys such as:

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- Member onboarding & benefits inquiries (Payers)

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- Claims & prior authorization support

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- Provider services & network support

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- Patient access & scheduling (Providers)

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- Pharmacy benefit management inquiries

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- Clinical trial & patient support programs (Pharma)

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- Translate healthcare operational challenges into AI-enabled solution architectures.

/n /n 2. AI & Contact Center Transformation Advisory /n Design differentiated solutions leveraging: /n /n

- Virtual Agents (voice & chat) for member/patient containment

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- AI-driven IVR modernization

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- Agent Assist & knowledge augmentation

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- Intelligent routing & intent recognition

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- Healthcare-specific analytics (call drivers, leakage, compliance tracking)

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- Omnichannel engagement (voice, chat, SMS, digital)

/n /n Articulate measurable business value including: /n /n

- Administrative cost reduction (medical cost ratio impact for payers)

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- Call deflection and containment

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- AHT reduction and agent productivity gains

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- Improved CAHPS / member satisfaction scores

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- Reduced prior authorization turnaround times

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Healthcare

Compliance & Risk Alignment /n /n

- Ensure solution alignment with HIPAA and healthcare data security requirements.

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- Incorporate PHI handling considerations into AI and conversational designs.

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- Partner with security and compliance teams to position secure-by-design architectures.

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- Understand regulatory nuances across Medicare, Medicaid, and Commercial lines of business.

/n /n 4. GTM & Ecosystem Collaboration /n /n

- Partner with sales and alliance teams to drive pipeline growth within healthcare accounts.

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- Collaborate with Google teams to co-develop joint healthcare pursuits.

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- Build healthcare-specific solution accelerators and reusable assets.

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- Represent the CX practice in healthcare industry forums and client events.

/n /n 5. Commercial & Engagement Oversight /n /n

- Own solution integrity from proposal through transition to delivery.

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- Drive estimation rigor aligned to healthcare complexity.

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- Support pricing strategy and defend value proposition during negotiations.

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- Ensure feasibility, scalability, and margin discipline.

/n /n Required Experience & Qualifications /n /n





- 10–15+ years of experience in Healthcare CX or Contact Center transformation.

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- Strong domain depth in Healthcare Payers (Medicare, Medicaid, Commercial).

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- Experience working with healthcare providers, pharma, or pharmacy organizations.

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- Hands-on experience with CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.).

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- Demonstrated experience designing AI-powered virtual agents and agent assist solutions.

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- Strong understanding of healthcare regulatory environments (HIPAA, PHI handling).

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- Proven ability to lead large, complex pre-sales engagements.

/n /n Preferred Qualifications /n /n

- Experience implementing solutions on Google GECX.

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- Familiarity with healthcare platforms (e.g., claims systems, CRM, EHR integrations).

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- Consulting or SI background with enterprise healthcare clients.

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- Experience working with large national or regional health plans.

/n /n What Success Looks Like /n /n

- Increased healthcare pipeline and win rates across payer accounts.

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- Established executive relationships within strategic healthcare clients.

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- Creation of healthcare-specific CX solution accelerators.

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- Strong collaboration with Google healthcare and CX teams.

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- Measurable revenue contribution within the healthcare vertical.

/n /n Why Join Us /n At Quantiphi, we are transforming healthcare customer experience using AI, cloud, and advanced analytics.

This role offers the prospect to: /n /n

- Shape next-generation member and patient engagement models.

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- Work closely with Google Cloud healthcare and CX leaders.

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- Influence some of the largest payer and provider transformation programs in North America.

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- Drive meaningful impact in how healthcare organizations engage members and patients.

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📌 Client Solutions Partner (Bengaluru)
🏢 Quantiphi
📍 Bengaluru