← All roles

Client Servicing

Client Servicing Executive

Full-time

- Vadodara, Gujarat, India
- Onsite
- 2–3 years
- Posted 10 Sep 2026

We are looking for a Client Servicing Executive who will act as the bridge between the brand and its customers. The ideal candidate should be an excellent communicator, organised with orders and genuinely skilled at building customer relationships. You will handle customer enquiries and orders through phone calls, WhatsApp, Instagram and email while ensuring a smooth and premium customer experience. The role also involves regular store visits to coordinate with teams, understand customer needs and maintain strong offline relationships.

What we’re looking for

- 2–3 years of experience in client servicing, customer relationship management, sales, hospitality, F&B; or a similar role
- Excellent verbal and written communication skills
- Fluency in English, Hindi and Gujarati
- Strong listening and interpersonal skills
- Highly organised and detail-oriented
- Ability to manage multiple conversations and orders simultaneously
- Strong follow-up and problem-solving skills
- Comfortable using WhatsApp, email, Instagram and basic computer applications
- Presentable and confident when interacting with customers
- Comfortable visiting stores and meeting clients
- Positive attitude with a strong sense of ownership
- Ability to remain calm while handling demanding customers

What you’ll do
- Handle customer enquiries through calls, WhatsApp, Instagram and email
- Share accurate information about products, pricing, availability and customisation
- Understand customer requirements and recommend suitable products
- Take and process customer orders accurately
- Collect order details including occasion, date, flavour, size, design and delivery requirements
- Coordinate with production, store, delivery and management teams
- Ensure customer requirements are communicated clearly and on time
- Follow up on pending payments, confirmations and order details
- Maintain accurate customer and order records
- Build long-term relationships with customers
- Follow up with existing customers for repeat orders and upcoming occasions
- Maintain a database of important customers and their preferences
- Identify opportunities for gifting, celebrations, catering and customised orders




- Handle customer feedback professionally and coordinate issue resolution
- Regularly visit stores and interact with customers when required
- Assist with important, customised and special-client orders
- Build relationships with local customers, businesses and potential B2B clients
- Take ownership of each requirement from the first enquiry until successful delivery

What you get
- Opportunity to work with a premium F&B; brand
- Exposure to customised orders, gifting, catering and customer relationship management
- Collaborative working environment
- Cross-functional experience with production, retail and delivery teams
- Professional growth and learning opportunities
- Customer-facing role with meaningful ownership

Apply for this role A real engineer reads every application.

Leave this field empty

Name*

Email*

Phone*

Résumé (PDF or Word, max 8 MB)

PortfolioOptional

LinkedIn

GitHubStrongly recommended

Current CTC (LPA)*

Expected CTC (LPA)Expected CTC is negotiable

Ready to relocate?

Select one…YesNo

Earliest joining date*

How did you hear about us?

Select One…LinkedInInstagramX/TwitterWhatsAppGoogle SearchReferralJob BoardOther

Why Createawity.tech?

We are looking for a Client Servicing Executive who will act as the bridge between the brand and its customers. The ideal candidate should be an excellent communicator, organised with orders and genuinely skilled at building customer relationships. You will handle customer enquiries and orders through phone calls, WhatsApp, Instagram and email while ensuring a smooth and premium customer experience.

The role also involves regular store visits to coordinate with teams, understand customer needs and maintain strong offline relationships.

What we’re looking for

- 2–3 years of experience in client servicing, customer relationship management, sales, hospitality, F&B; or a similar role
- Excellent verbal and written communication skills
- Fluency in English,



Hindi and Gujarati
- Strong listening and interpersonal skills
- Highly organised and detail-oriented
- Ability to manage multiple conversations and orders simultaneously
- Strong follow-up and problem-solving skills
- Comfortable using WhatsApp, email, Instagram and basic computer applications
- Presentable and confident when interacting with customers
- Comfortable visiting stores and meeting clients
- Positive attitude with a strong sense of ownership
- Ability to remain calm while handling demanding customers

What you’ll do
- Handle customer enquiries through calls, WhatsApp, Instagram and email
- Share accurate information about products, pricing, availability and customisation
- Understand customer requirements and recommend suitable products
- Take and process customer orders accurately
- Collect order details including occasion, date, flavour, size, design and delivery requirements
- Coordinate with production, store, delivery and management teams
- Ensure customer requirements are communicated clearly and on time
- Follow up on pending payments, confirmations and order details
- Maintain accurate customer and order records
- Build long-term relationships with customers
- Follow up with existing customers for repeat orders and upcoming occasions
- Maintain a database of important customers and their preferences
- Identify opportunities for gifting, celebrations, catering and customised orders
- Handle customer feedback professionally and coordinate issue resolution
- Regularly visit stores and interact with customers when required
- Assist with important, customised and special-client orders
- Build relationships with local customers, businesses and potential B2B clients
- Take ownership of each requirement from the first enquiry until successful delivery

What you get
- Prospect to work with a premium F&B; brand
- Exposure to customised orders, gifting, catering and customer relationship management
- Collaborative working setting
- Cross-functional experience with production, retail and delivery teams
- Professional growth and learning opportunities
- Customer-facing role with meaningful ownership

Visit us

Where we work

Prefer to say hello in person? Here's where you'll find us.

Get directions →

📌 Client Servicing Executive (Vadodara)
🏢 Createawity.tech
📍 Vadodara