Responsibilities

After the order is placed

- Track every commitment made to the client at the time of order (delivery date, specs, quantity, pricing) and make sure each one is met.
- Keep the client informed on order status without being asked — confirmation, production, dispatch, and delivery.
- Coordinate internally with production, dispatch, and accounts to close gaps before the client notices them.

Servicing and payment

- Service the client through the full cycle: order to delivery to payment collection.
- Follow up rigorously on outstanding payments in coordination with Accounts, while keeping the relationship intact.
- Ensure existing clients are satisfied through consistent after-sales service.

Queries, complaints, and escalation

- Resolve client queries and questions promptly, whatever the nature of the issue.




- Act as the point of contact for complaints. Log them, own them, and escalate to the concerned person when needed.
- Close the loop with the client after every complaint — confirm it is resolved to their satisfaction.

Feedback and product support

- Always ask clients for honest feedback on product, service, and delivery, and bring it back to management.
- Support clients with information on EHL products and services; guide them to the right option when required.
- Maintain a straightforward client-wise record of orders, issues raised, resolutions, and feedback.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Client Relationship Executive (Navi Mumbai)
🏢 EVEREST HOLOVISIONS
📍 Navi Mumbai