Role Purpose /n The Client Experience Executive is responsible for delivering exceptional customer experiences while building and nurturing long-term relationships with AMPM's premium and high-value clientele. /n This role acts as the primary bridge between the brand and its customers, ensuring seamless communication, personalized engagement, proactive issue resolution, and consistent luxury service standards across all customer touchpoints. /n The position combines customer relationship management, luxury clienteling, CRM operations, fashion understanding, and service excellence to strengthen customer loyalty, retention, and brand advocacy. /n This is not merely a customer support role. It is a relationship-building and brand experience role that directly contributes to customer satisfaction, retention, and AMPM's premium market positioning. /n The Client Experience Executive serves as a custodian of: /n /n

- Customer Satisfaction

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- Client Retention

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- HNI Relationship Management

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- CRM Excellence

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- Brand Experience Consistency

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- Customer Loyalty & Advocacy

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- Luxury Service Standards

/n /n Key Responsibilities: /n A.

Client

Experience & Service Excellence /n /n

- Deliver exceptional customer experiences across all customer touchpoints.

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- Manage customer inquiries, concerns, complaints, and requests with professionalism and empathy.

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- Ensure timely and effective issue resolution while maintaining luxury service standards.

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- Maintain a high level of customer satisfaction through proactive engagement and follow-up.

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- Handle escalations efficiently and coordinate with internal teams for resolution.

/n /n B. HNI Client Relationship Management /n /n

- Build and nurture long-term relationships with high-value and premium clientele.

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- Deliver personalized customer engagement and clienteling initiatives.

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- Understand customer preferences, purchase history, and lifestyle requirements.

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- Conduct proactive outreach to strengthen customer loyalty and repeat business.

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- Ensure VIP customers receive exceptional service and personalized support.

/n /n C. CRM Operations & Customer Data Management /n /n

- Maintain accurate and up-to-date customer records within CRM systems.

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- Track and document all customer interactions.

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- Support CRM campaigns and customer engagement initiatives.

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- Ensure customer information is updated accurately and consistently.

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- Monitor customer journeys and identify opportunities for improved engagement.

/n /n D.

Fashion

Advisory & Product Support /n /n

- Assist customers with product-related inquiries including garment fit, styling, measurements, and fabrics.

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- Coordinate with internal teams regarding alterations, customization, and order-related requests.

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- Support customers in making informed purchase decisions through personalized recommendations.

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- Maintain a robust understanding of AMPM collections, fabrics, and product offerings.

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- Identify upsell and cross-sell opportunities during customer interactions.

/n /n E.

Customer

Insights & Feedback Management /n /n

- Capture customer feedback and identify recurring concerns.

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- Analyze customer behavior trends and engagement patterns.

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- Share actionable insights with leadership and cross-functional teams.

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- Recommend improvements to customer experience processes and service standards.

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- Contribute to continuous enhancement of CRM workflows.

/n /n F. Cross-Functional Coordination /n /n

- Collaborate with Retail, Merchandising, Production, Warehouse, Finance, and Accounts teams.

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- Ensure smooth resolution of customer-related operational issues.

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- Support customer communication regarding deliveries, alterations, exchanges, and special requests.

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- Coordinate internal stakeholders to deliver seamless customer experiences.

/n /n Qualifications and Skills Required: /n /n

- Bachelors Degree in Fashion design, Sales or related field

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- Relevant experience 1-4 years

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- Expertise in CRM

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- Experience handling HNI or premium customer is preferred

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- Experience with luxury, premium fashion, lifestyle, or retail brands is preferred

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📌 Client Experience Executive (Noida)
🏢 ampm
📍 Noida