Hello All, /n Currently we are looking out for an Citrix Engineer L2. /n Experience: 4–8 Years /n Employment Type: Full-Time /n Function: Infrastructure / End User Computing / Managed Services /n Position Overview /n /n

- We are looking for an experienced Citrix Engineer responsible for the implementation, administration, optimization, troubleshooting, and day-to-day operations of Citrix Virtual Apps and Desktops environments.

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- The candidate will work across implementation projects, migrations, upgrades, L2/L3 operations, incident management, performance optimization, and customer support. The role requires strong hands-on expertise in Citrix technologies along with a good understanding of Microsoft Windows, Active Directory, networking, virtualization, and security.

/n /n Key Responsibilities: /n /n

- Citrix Implementation & Deployment: Design, install, configure, and implement Citrix Virtual Apps and Desktops (CVAD) / DAAS environments; configure Delivery Controllers, StoreFront, Studio, Director, Licensing, and VDAs; deploy Citrix Gateway / NetScaler ADC; configure Machine Catalogs, Delivery Groups, applications, desktops, and policies; integrate with Active Directory, DNS, DHCP, GPO, and authentication services.

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- Citrix Migration & Upgrade: Perform Citrix version upgrades, migrations, and environment modernization; execute migrations with minimal downtime; migrate workloads between farms, sites, hypervisors, or infrastructure platforms; support migration to Citrix Cloud; perform health checks and post-migration validation.

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- Operations & Administration: Manage production Citrix environments; monitor availability, capacity, and performance; troubleshoot login, application launch, session, VDA, profile, printing, and connectivity issues; manage policies, applications, desktops, sessions, and access permissions; perform preventive maintenance and 24x7 rotational support where required.

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- Citrix ADC / NetScaler: Configure and troubleshoot Gateway virtual servers, authentication, certificates,



SSL/TLS, session policies, and load balancing; perform firmware upgrades and configuration backup/restore.

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- User Profile & Endpoint Technologies: Troubleshoot FSLogix, Citrix Profile Management, folder redirection, Windows multi-session/single-session environments, thin clients, endpoint connectivity, printers, scanners, USB redirection, and Citrix Workspace App.

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- Virtualization & Infrastructure: Support Citrix environments hosted on VMware vSphere/ESXi, Microsoft Hyper-V, or Nutanix AHV; understand VM sizing, CPU, memory, storage, networking, and capacity planning.

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- Incident, Problem & Change Management: Handle L2/L3 incidents and service requests; perform RCA; participate in problem management; implement changes following ITIL processes; support major incidents and customer escalations.

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- Monitoring, Performance & Optimization: Use Citrix Director and monitoring platforms to analyze logon duration, VDA health, resource utilization, and application performance; identify bottlenecks and implement optimization/capacity improvements.

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- Automation & Operational Improvement: Use PowerShell for administration, reporting, troubleshooting, and automation; automate health checks, reporting, user/session management, and repetitive operational tasks.

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- Documentation & Customer Management: Maintain SOPs, KB articles, troubleshooting guides, health reports, and service reports; participate in customer meetings; provide technical recommendations; coordinate with OEM/vendor support; support audits and compliance.

/n /n Required Technical Skills: /n /n

- Must Have:



Citrix Virtual Apps and Desktops / CVAD, Citrix Studio and Director, Delivery Controllers, StoreFront, VDAs, Citrix Policies, Machine Catalogs and Delivery Groups, Citrix Gateway / NetScaler ADC, Active Directory, DNS, DHCP, Group Policy, Windows Server, Windows multi-session, FSLogix / Citrix Profile Management, VMware vSphere / ESXi or equivalent, PowerShell, and ITIL-based incident/change/problem management.

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- Positive to Have: Citrix Cloud, Accops, Azure / Microsoft Azure Virtual Desktop, Nutanix AHV, Microsoft Hyper-V, Microsoft Entra ID, MFA / SAML / OAuth, load balancing, Citrix WEM, monitoring/observability tools, and automation.

/n /n Experience Requirements /n /n

- 4–8 years of overall IT infrastructure experience.

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- Minimum 3+ years of hands-on Citrix administration/engineering experience.

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- Experience in Citrix implementation, migration, upgrade, and operations.

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- Experience supporting enterprise production environments and customer escalations.

/n /n Key Competencies /n /n

- Strong troubleshooting and analytical skills.

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- Good communication and customer-handling skills.

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- Ability to work independently and within cross-functional teams.

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- Strong documentation skills.

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- Ability to handle critical incidents under pressure.

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- Good understanding of ITIL processes.

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- Ability to lead technical implementation activities.

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- Willingness to participate in rotational / 24x7 support when required.

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- Incident resolution and MTTR.

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- Change success rate.

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- Citrix environment availability.

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- Implementation quality and project completion.

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- Recurring incident reduction.

/n /n Preferred Certifications /n /n

- Citrix Certified Professional – Virtualization (CCP-V).

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- Citrix Certified Associate – Virtualization (CCA-V).

/n /n Interested candidates please send me your updated profile on [email protected] . /n Regards, /n HR Team

📌 Citrix Engineer- (Mumbai)
🏢 Orient Technologies
📍 Mumbai