Chat Support Team Lead

Location: Chennai – Work from Office

Salary: ₹20,000 – ₹23,000 per month

Job Type: Full-time, Permanent

Shift: Rotational Shifts | Two Rotational Weekly Offs

About the Role

We are looking for a Chat Support Team Lead to manage and guide our customer support team handling live web chats for an Australia-based client.

The ideal candidate should have strong communication, leadership, and team-management skills, with the ability to maintain service quality and achieve team performance targets.

Key Responsibilities

- Lead and manage the day-to-day activities of the Chat Support team.
- Monitor team performance, productivity, and quality standards.
- Coach, mentor, and motivate team members to improve performance.
- Monitor customer chats and ensure professional and accurate responses.
- Handle customer and team escalations effectively.
- Conduct team briefings and communicate process updates.
- Track attendance, productivity, and quality metrics.
- Prepare basic performance reports using MS Excel.
- Support the training and onboarding of new team members.
- Coordinate with management to ensure smooth operations.
- Identify performance gaps and take corrective actions when required.

Requirements
- Any graduate.
- Experience in Chat Support, Customer Support,



or Customer Service.
- Previous team-handling or supervisory experience is preferred.
- Strong written and verbal English communication skills.
- Good leadership, problem-solving, and decision-making skills.
- Ability to motivate, coach, and manage a team.
- Basic to intermediate knowledge of MS Excel and MS Word.
- Willingness to work in rotational shifts, including weekends.
- Must be willing to work from the Chennai office.
- Immediate joiners or candidates with a short notice period preferred.

Candidate Profile We are looking for someone who is:
- A confident and responsible team leader.
- Customer-focused and quality-oriented.
- Good at communication and people management.
- Proactive and solution-oriented.
- Able to work under pressure and meet targets.
- Capable of providing constructive feedback and resolving team issues.

Benefits
- Provident Fund (PF) advantages as per government norms.
- Performance-based incentives, as applicable.
- Structured training and onboarding.
- Opportunity to work with an international client.
- Career growth and leadership development opportunities.

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Chat Support Team Lead (Chennai)
🏢 EITB global info solutions
📍 Chennai