Chat Support Executive – ECellStreet

Company: ECellStreet

Department: Customer Support / E-commerce Operations

Job Type: Full-Time

Location: Vadodara, Gujarat

Work Mode: On-site

About the Role

ECellStreet is looking for a Chat Support Executive who can communicate professionally with customers, understand their queries, and provide quick and accurate solutions through chat-based support.

The ideal candidate should have good communication skills, patience, basic computer knowledge, and the ability to handle multiple customer conversations efficiently.

Key Responsibilities

- Handle customer queries through WhatsApp, website live chat, Instagram, and other online channels.
- Assist customers with product information, order status, delivery updates, cancellations, returns, replacements, and refunds.
- Understand customer issues and provide explicit and appropriate solutions.
- Coordinate with internal teams such as operations, warehouse, logistics, and order management when required.
- Follow up with customers regarding pending complaints or support tickets.
- Maintain accurate records of customer conversations and resolutions.
- Handle multiple chats simultaneously while maintaining response quality.
- Escalate complicated or unresolved cases to the concerned team.
- Maintain a polite, professional, and customer-friendly communication style.
- Help improve overall customer satisfaction and support experience.

Required Skills
- Good written communication skills in English and Hindi.




- Ability to understand and communicate in Gujarati will be an advantage.
- Basic knowledge of computers, internet, and MS Office/Google Sheets.
- Good typing speed and ability to handle multiple chats.
- Strong problem-solving and communication skills.
- Patient and professional while handling difficult customers.
- Ability to work in a fast-paced e-commerce environment.
- Basic understanding of online shopping, orders, deliveries, returns, and refunds.

Preferred Experience
- Freshers can apply.
- Candidates with previous experience in customer support, chat support, e-commerce, BPO, or online customer service will be preferred.
- Experience with platforms such as Shopify, WhatsApp Business, CRM/support software, Amazon, Flipkart, or other marketplaces is an advantage.

What We Are Looking For

Someone who is

- Customer-focused
- Quick learner
- Responsible and punctual
- Good at problem solving
- Comfortable working with technology
- Able to stay calm under pressure
- Team-oriented and positive

Education 12th Pass / Graduate / Any relevant qualification

Why Join ECellStreet?

Join a growing e-commerce team where you'll get hands-on experience in customer service, e-commerce operations, CRM systems, order management, and online retail while developing your communication and problem-solving skills.

Interested candidates can apply with their updated resume.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

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