Center Incharge

Qualification – Bachelor in Hospitality Management/MBA

Create a growth strategy for the center in coordination with Business Head.

Provide requisite support to Sales and Marketing team in order to increase center revenue.

Ensure guests are provided with the best quality of services and ensure guest delight

Ensure the tests are conducted effectively and to the satisfaction of the guest.

Resolve guest grievances, capture and maintain positive customer feedback, ensure improvements based on the feedback received.

Ensure safe delivery of guest care services, ensure safety of guests as well as staff.

Ensure uninterrupted resource availability and make alternate arrangements as per the need of the center.

Maintain the centers financial accounts and sending periodic MIS reports to the Head Office.

Maintain overall centre responsibility for performing all duties in compliance with related legal/statutory, regulations, qualified duties, responsibilities and obligations.

Ensure timely opening and closing of the center.

Manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organisation.

Ensuring that the team understands that the centre’s profits and achievements are reflected in all its operations and activities– including relationships and risk management.

Meet targets and those of the team as a whole.

Contribute to training and development of the team.





Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans

Maintain and improve mechanisms for centre activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities.

Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met.

Responsibly use resources and control expenses to meet agreed budgetary controls.

Supervise the centers operational activities.

Oversee security and surveillance of the center.

.Ensure discipline and adherence to policies like work hours, dress code and leave.

Provide approvals for center specific purchase orders and vendor payments.

Present an ROI and Create budget for upcoming as well as ongoing activities for the center, in consultation with General Manager & Medical Director at the beginning of the year.

Revisit the budget on quarterly basis to ascertain planned v/s actual utilization of the budget.

Competencies

Excellent Communication Skill

Good observation skills and attention to detail.

Ability to remain calm under pressure.

* Organisation and decision-making skills.

Analytical skills and the ability to interpret data

Pay: ₹350,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Center In-charge (Kozhikode)
🏢 Alp Consulting
📍 Kozhikode