ey Responsibilities

Centre Operations & P&L;

- Own and achieve monthly, quarterly, and annual revenue and profitability targets.
- Manage Centre P&L; through effective cost control, resource allocation, and operational efficiency.
- Ensure 100% compliance with financial and operational parameters.
- Monitor centre capacity utilization, staff productivity, infrastructure, and service efficiency.
- Ensure adherence to all company SOPs, policies, compliance, hygiene, and safety standards.

Sales & Business Growth

- Drive centre and individual sales targets to maximize revenue and profitability.
- Monitor footfall, conversion, current customer and existing customer performance.
- Understand customer requirements and recommend appropriate services/programs based on customer segmentation.
- Plan and execute sales initiatives and centre events in coordination with the Corporate Team.

Customer Excellence

- Proactively address customer concerns and ensure timely resolution of complaints.
- Monitor client progress and conduct regular reviews to improve customer experience and service efficacy.
- Ensure compliance with documentation, zero-session SOPs, software entries, and other customer-related processes.

Team Leadership & People Management

- Lead, motivate, and develop the Centre team to achieve business and service objectives.
- Support recruitment, induction, orientation, and onboarding of current team members.
- Communicate monthly promotions, incentives, individual sales, execution, and product targets.
- Monitor team performance, productivity, and attrition.




- Identify training needs and ensure completion of required training programs.
- Build a high-performance and customer-centric culture within the centre.

Operational Excellence

- Ensure centre cleanliness, hygiene, grooming, uniforms, maintenance, and overall presentation meet company standards.
- Optimize appointment planning and infrastructure utilization.
- Monitor inventory of retail and consumption products and ensure timely replenishment.
- Monitor staff productivity and performance against defined targets.
- Ensure timely submission and tracking of centre reports and operational data.
- Lead and monitor all centre-level compliance requirements.

Key Skills & Competencies
- Strong leadership and people management skills.
- Excellent sales and business development capabilities.
- Strong P&L; and financial management acumen.
- Excellent communication and interpersonal skills.
- Strong customer service and relationship management skills.
- Effective centre/operations management skills.
- Ability to analyse business metrics and take corrective actions.
- Result-oriented with strong ownership and accountability.
- Knowledge of beauty, wellness, slimming, or salon services will be an advantage.

Key Performance Indicators
- Centre Revenue & Profitability
- Centre P&L;
- Sales Target Achievement
- Footfall & Conversion
- Customer Retention
- NPS / Customer Satisfaction
- MOM SSG
- Staff Productivity & Retention
- Operational & Financial Compliance
- Inventory & Process Compliance

📌 Center Head (Delhi)
🏢 VLCC
📍 Delhi