- Must have an experience of managing a team size of 10

- Provide coaching, feedback, and ongoing training to team members to enhance performance

- Effectively manage queue and balancing of work loads

- Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan

- Ensure that the guidelines are followed as per standard procedures

- Exception handling query from customer for which they called and able to provide a solution withing a short timeframe.

- Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.

- Must have valuable understand of refund process and able to help customer with their legal refunds within define TAT and providing them right information on the refund status.

- Ensure that the quality of the transactions is in compliance with predefined parameters

- Should review and provide feedback on SOP’s and Governance deck and MI reporting

📌 Cash Management (Noida)
🏢 EXL
📍 Noida