The Customer Support Executive will be responsible for managing customer interactions across calls, WhatsApp, emails, and other communication channels. The role involves assisting prospective and existing customers, addressing inquiries, coordinating with internal teams, and ensuring a seamless customer experience throughout the retrofitment journey. This position is ideal for individuals who possess excellent communication skills, enjoy interacting with customers, and are passionate about contributing to the growing EV ecosystem.

Key Responsibilities

Customer Interaction & Support

● Handle inbound and outbound customer calls professionally.

● Respond to customer inquiries received through phone, WhatsApp, email, and social media platforms.

● Provide accurate information regarding EV retrofitment solutions, products, pricing, documentation, and services.

● Resolve customer concerns promptly and effectively. Lead Management

● Contact and follow up with prospective customers generated through marketing campaigns and referrals.

● Understand customer requirements and qualify leads.

● Schedule appointments, vehicle inspections, consultations, and follow-up discussions.

● Maintain regular communication with prospective customers until closure.





Service & Operations Coordination

● Coordinate with operations, technical, and service teams for customer requirements.

● Assist customers throughout the retrofitment process.

● Ensure timely updates are provided to customers regarding project or service status.

● Escalate unresolved issues to the concerned departments.

Documentation & Record Management

● Support customers in completing required documentation and onboarding processes.

● Maintain accurate customer records and communication logs.

● Update CRM and internal databases regularly. Customer Satisfaction

● Conduct post-service and post-installation follow-ups.

● Gather customer feedback and report improvement opportunities.

● Build long-term customer relationships through proactive support.

Reporting

● Maintain daily call logs and lead tracking reports.

● Prepare basic MIS reports related to customer support and lead conversions.

● Ensure data accuracy and timely reporting.

Pay: ₹15,887.16 - ₹28,783.71 per month

Perks

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Call Support Executive (Pune)
🏢 Electromotion e-Vidyut Vehicles
📍 Pune