Job Summary

We are looking for an experienced, responsible and results-oriented Branch Manager to take complete ownership of the day-to-day functioning and business performance of our branch at Pathanapuram, Kollam.

The Branch Manager will be responsible for overall branch operations, sales, customer service, walk-in customers, telesales, team management, administration, customer relationships and achievement of business targets.

The ideal candidate should be a hands-on manager who can personally handle important customers and sales enquiries while effectively managing the branch team and ensuring smooth daily operations.

Key Responsibilities

1. Overall Branch Management

- Take complete responsibility for the day-to-day functioning of the branch.
- Ensure smooth and efficient branch operations.
- Plan, coordinate and monitor all branch activities.
- Ensure that branch employees perform their assigned responsibilities effectively.
- Maintain discipline, professionalism and proper work standards within the branch.
- Ensure compliance with company policies, procedures and management instructions.
- Identify operational issues and take timely corrective action.
- Act as the primary point of coordination between the branch and Head Office/Management.

2. Sales & Business Development

- Take ownership of branch sales and revenue targets.
- Develop and implement strategies to achieve monthly and annual sales targets.
- Personally handle important customer enquiries and sales opportunities.
- Attend and convert walk-in customers.
- Handle incoming and outgoing sales calls whenever required.
- Follow up on quotations, enquiries, leads and pending orders.
- Monitor the complete sales pipeline from enquiry to order closure.
- Develop relationships with customers, dealers, sub-dealers and business partners.
- Identify current business opportunities and support branch-level business growth.
- Monitor sales performance and take corrective action when targets are not being achieved.

3. Telesales Team Management

- Supervise and manage the telesales team working from the branch.
- Set daily, weekly and monthly targets for telesales executives.
- Allocate leads and enquiries among team members.
- Monitor call activity, follow-ups and lead conversion.
- Review individual telesales performance regularly.
- Coach, guide and motivate telesales executives.




- Ensure that all leads are followed up properly and within the required timeline.
- Ensure proper and timely CRM updates.
- Identify performance gaps and implement suitable corrective measures.

4. Walk-in Customer & Customer Relationship Management

- Personally attend important walk-in customers.
- Understand customer requirements and recommend suitable products.
- Provide product information and quotations as applicable.
- Handle customer objections and negotiate effectively.
- Ensure timely follow-up with customers.
- Handle customer complaints and coordinate with relevant departments for resolution.
- Ensure a high level of customer satisfaction.
- Develop long-term relationships with key customers.

5. Team Management

- Manage, supervise and motivate all employees working at the branch.
- Allocate responsibilities and monitor daily performance.
- Conduct regular team meetings and performance reviews.
- Set individual and team targets wherever applicable.
- Identify training and development requirements.
- Encourage teamwork and accountability.
- Monitor attendance, punctuality and workplace discipline in coordination with HR.
- Provide performance feedback to employees and management.
- Support recruitment and onboarding of branch employees when required.

6. Branch Administration

- Ensure proper opening and closing procedures of the branch.
- Monitor attendance, punctuality and general discipline.
- Ensure proper maintenance of office/showroom facilities.
- Monitor stationery, office requirements and other administrative needs.
- Ensure proper handling and safeguarding of company assets.
- Coordinate with HR & Administration regarding employee-related matters.
- Ensure that branch records and documents are properly maintained.
- Report major administrative or operational issues to management.

7. Coordination with Other Departments

Coordinate effectively with

- General Manager / Management
- HR & Administration
- Sales Team
- Telesales Team
- Sales Coordinators
- Accounts
- Purchase
- Warehouse / Operations
- Logistics
- Marketing





to ensure smooth execution of customer requirements and branch operations. 8. Order & Customer Coordination

- Coordinate with Accounts, Purchase, Warehouse and Operations for customer orders.
- Ensure timely communication regarding product availability, pricing, delivery and order status.
- Follow up on pending orders and customer commitments.
- Ensure customer requirements are communicated accurately to the concerned departments.
- Monitor issues affecting customer satisfaction and take timely action.

9. Reporting & MIS

- Prepare and submit daily, weekly and monthly branch reports.
- Monitor sales against targets.
- Track enquiries, quotations, conversions and pending follow-ups.
- Monitor telesales performance.
- Analyse branch performance and identify areas for improvement.
- Provide management with regular updates on sales, customers, staff performance and operational issues.
- Maintain accurate CRM and branch records.

Candidate Profile The ideal candidate should be:
- Smart, confident and presentable.
- Strong in communication and customer handling.
- A hands-on and proactive manager.
- Strong in sales and business development.
- Capable of managing multiple branch functions simultaneously.
- Good at team leadership and people management.
- Strong in negotiation and problem-solving.
- Target-oriented and commercially aware.
- Capable of making decisions and taking ownership.
- Comfortable handling walk-in customers and telephone enquiries.
- Good with reporting, MIS and basic computer applications.
- Able to work independently with minimum supervision.

Experience Required
- Minimum 5 years of relevant experience, preferably with 2–3 years in a Branch Manager / Branch Sales Manager / Showroom Manager / Sales Manager role.
- Experience managing both sales and branch operations is strongly preferred.
- Candidates with experience in building materials, tiles, roofing materials, sanitaryware, hardware, interiors, plywood, construction materials or related industries will be an added advantage.
- Experience managing a telesales / inside-sales team will be an added advantage.

Educational Qualification
- Graduation in any discipline.
- MBA/PG qualification in Sales, Marketing, Business Administration or a related field will be an added advantage.

Pay: ₹50,000.00 - ₹75,000.00 per month

Work Location: In person

📌 Branch Sales Manager (Kollam)
🏢 TAPCO Buildware India
📍 Kollam