Role Overview

As the Boutique Manager, you will be responsible for the end-to-end operational management of the physical store ensuring smooth day-to-day functioning, adherence to brand SOPs, and a consistently high standard of customer experience. You will lead the boutique team in delivering operational excellence across inventory, reporting, compliance, and store presentation.

Role & Responsibilities

- Overseeing all store operations, ensuring adherence to defined KPIs for staff costs, discounts, and other Opex items.
- Ensuring an excellent customer experience at all points of engagement by maintaining defined service level standards.
- Managing recruitment, onboarding, and training of boutique personnel to ensure operational readiness.
- Providing timely and accurate reports to the corporate retail operations team as per defined cadence.
- Managing shift rosters, and ensuring all shift-related reports and documentation are completed accurately.
- Overseeing collection of payments across all modes (cash and digital), ensuring proper reconciliation, transfer, and reporting.




- Conducting periodical physical stock inventory, placing replenishment orders, and verifying deliveries for conformity.
- Executing stock and sample audits in the showroom as per the defined schedule.
- Ensuring 100% adherence to brand SOPs across all store processes.
- Maintaining Visual Merchandising standards, housekeeping, and hygiene at the boutique.
- Supporting execution of promotional activities from an operational standpoint (setup, compliance, coordination).

Candidate Qualifications & Skill Requirements

- Bachelor's degree from a reputed university.
- 57 years of experience in retail operations, preferably within the luxury or premium retail segment.
- Demonstrated experience managing store-level operations, inventory, compliance, and reporting.
- Robust people management skills with experience leading and training boutique/store teams.
- Excellent verbal and communication skills with multi-lingual expertise.

📌 Boutique (Mumbai)
🏢 Burgundy Hospitality
📍 Mumbai