– BPM Administrator

Position: BPM Administrator

Experience: 7+ Years

Vacancies: 1

Location: Noida

Employment Type: Full time

Role Summary

We are looking for an experienced IBM BPM/BAW Administrator responsible for the administration, operations, maintenance, and support of IBM Business Process Management (BPM) / Business Automation Workflow (BAW) platforms. The candidate will be responsible for ensuring high availability, performance, security, and reliability of the BPM/BAW environment in a 24×7 production support setup.

Key Responsibilities

- Provide 24×7 Operations & Maintenance (O&M;) support for IBM BPM/BAW environments.
- Perform day-to-day administration, configuration, monitoring, and maintenance of BPM/BAW platforms.
- Carry out patching, upgrades, fixes, and version upgrades in accordance with approved change-management procedures.
- Monitor system health, capacity, availability, and performance, and perform performance tuning and optimization as required.
- Troubleshoot and resolve L1/L2/L3 incidents and technical issues related to IBM BPM/BAW infrastructure and application environments.
- Analyze recurring issues and implement appropriate root-cause analysis (RCA) and corrective actions.
- Coordinate with the IBM/OEM support team for complex technical issues and raise/manage PMRs (Problem Management Records).
- Support Data Center (DC) and Disaster Recovery (DR) operations and ensure readiness of the DR environment.
- Participate in and execute DR drills, testing, and planned switchovers/failovers.
- Ensure compliance with defined SLAs, operational procedures, security requirements, and change-management processes.
- Maintain technical documentation, operational procedures,



configuration records, incident reports, and other required documentation.
- Prepare and maintain periodic operational and performance reports for stakeholders.
- Coordinate with application, infrastructure, database, network, security, and OEM teams for issue resolution and planned activities.
- Perform knowledge transfer (KT) to other team members and maintain updated operational knowledge.
- Ensure adherence to organizational policies, IT service-management processes, and best practices.

Required Qualifications

BE/B.Tech/MCA or equivalent qualification in:

- Computer Science / IT
- Electronics & Communication
- Electronics
- Other relevant engineering/technology discipline
- Degree must be from a Government-recognized university/institute.
- 7+ years of relevant experience in IBM BPM/BAW administration and production support.
- Strong hands-on experience in IBM BPM / IBM BAW platform administration.
- Experience working in a 24×7 O&M; / production support environment.

Key Skills

Mandatory:

- IBM BPM / IBM BAW Administration
- Production Support & O&M;
- Installation, configuration and administration
- Patching and upgrades
- Performance monitoring and tuning
- Incident and problem management
- PMR management with IBM/OEM
- DC/DR operations
- DR drills and switchover/failover
- SLA management
- Technical documentation and reporting

Good to Have:

- ITIL/service-management process knowledge
- Experience with enterprise-scale BPM/BAW environments
- Experience coordinating with multiple infrastructure and application teams
- Strong troubleshooting, analytical, and communication skills

Interested person can drop their resume at [email protected]

📌 BPM Administrator (Noida)
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 Noida