Seema Thapa

(phone hidden) | [email protected] | Address: 3c Hudco Place Andrews Ganj, New Delhi – 110049

SUMMARY

Experienced and detail-oriented Backend Executive with 8+ years of experience in rental operations, engineer coordination, installation scheduling, customer coordination, dispatch and return management, documentation, quotation preparation, purchase order processing, invoicing, and backend operations.

Skilled in coordinating field engineers for installation, maintenance, replacement, and service requirements at customer locations. Experienced in tracking rental equipment, coordinating dispatch and collection, maintaining records, handling customer queries, and ensuring timely completion of operational activities. Proficient in MS Office, MS Excel, Tally, BUSY, CRM, and ERP software.

EDUCATION

School of Open Learning, University of Delhi

Bachelor of Commerce (B.Com.) – Pass

CBSE Board, Delhi Delhi

Class XII

CBSE Board, Delhi Delhi

Class X

EXPERIENCE

Backend Executive – Rental & Installation Coordination September 2018 – Present

Roman Networks Pvt. Ltd.,-Noida New Delhi

Coordinate with customers regarding rental equipment requirements, installation, service, replacement, and collection.

Coordinate with field engineers for installation, maintenance, troubleshooting, and service visits at customer locations.

Schedule engineers according to customer requirements and site availability.

Follow up with engineers to ensure timely completion of installation and service activities.

Coordinate dispatch of rental equipment to customer locations.

Track material dispatch, delivery, installation, and collection status.





Coordinate the return of rental equipment and follow up for pending materials.

Maintain records of laptops, tablets, biometric devices, printers, TVs, UPS, and other rental equipment.

Coordinate replacement of damaged or non-working equipment with customers and engineers.

Handle customer queries related to installation, service, replacement, delivery, and rental equipment.

Prepare quotations, purchase orders, invoices, and other business documents.

Coordinate with vendors and internal teams for material availability and service requirements.

Maintain serial number, asset, dispatch, return, and service records.

Handle email correspondence and provide regular updates to customers and internal teams.

Support payment follow-ups and other backend commercial activities.

Prepare and maintain MIS reports and operational records.

Ensure proper documentation of material movement and customer requirements.

Assistant September 2014 – November 2016

Pro Helvetia – Swiss Arts Council

Provided administrative and operational support.

Handled documentation, correspondence, and record maintenance.

Coordinated with internal and external teams for operational requirements.

Maintained office records and documentation.





Operations Executive March 2017 – January 2018

Pamac Finserve Pvt. Ltd.

Handled NDC processing as per complete KYC requirements.

Managed post-disbursement documentation and operational activities.

Created Security Interest and performed searches of financial assets.

Performed system data entry, including Instrument Capturing and NACH Capture in OmniFin.

Maintained operational data and document retention records.

Verified documents as per prescribed checklists.

Tracked PDD documents and followed up for pending documents.

Coordinated with the Central Operations Team regarding operational queries.

Conducted final checks of files and dockets before storage.

Handled MS Office and email correspondence.

TECHNICAL SKILLS

Backend Operations Engineer Coordination

Installation & Service Scheduling Rental Equipment Coordination Customer Coordination

Dispatch & Collection Coordination Material Tracking

Rental Equipment Return Follow-up Replacement Coordination

Service & Maintenance Coordination Quotation Preparation

Purchase Order Processing Invoice Processing

Documentation & Record Management Customer Query Handling

Email Correspondence CRM & ERP Software MS Excel

MS Word MS Office

CRM Software ERP Software OmniFin

LANGUAGES

Hindi English

PERSONAL DETAILS

Marital Status: Unmarried

DECLARATION

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Place: Current Delhi Date: 17/06/2026

SEEMA THAPA

Pay: ₹42,000.00 - ₹48,000.00 per month

Work Location: In person

📌 Back Office Executive (Delhi)
🏢 ROMAN NETWORK
📍 Delhi