About Our Client:

Our client is a premium, design-led cycling brand built around custom-crafted framesets and components for serious enthusiasts. Known for uncompromising quality and a distinctive, bold brand identity, they've cultivated a passionate, loyal community through a strong direct-to-consumer presence and a premium customer experience. This is a rare opportunity to be part of a brand where craftsmanship, performance, and lifestyle come together.

Designation: B2C Sales Executive

Location: HBR Layout, Bangalore

Experience: Minimum 3 years in B2C/retail sales, ideally selling a physical, premium, or lifestyle product to individual customers.

Qualification: Graduate in Business, Sales, or a related discipline.

About the Role:

The B2C Sales Executive will operate through the company's Customer Experience Centre, engaging directly with retail customers to drive sales, deliver a premium buying experience, and build long-term brand loyalty. This role is ideal for someone who thrives on customer conversations, has excellent command over English, and enjoys selling a product people are genuinely excited about.

Responsibilities:

- Manage inbound customer interactions across phone, email, chat, and social channels through the Customer Experience Centre.
- Advise customers on product selection, features, and fit, guiding them confidently through their purchase journey.
- Identify upselling and cross-selling opportunities across the product range.
- Process and track customer orders end-to-end, ensuring accuracy and a smooth experience.
- Liaise with warehouse and logistics teams to ensure timely, hassle-free deliveries.




- Handle returns, exchanges, and warranty-related queries with a solution-first approach.
- Support upkeep of product listings, pricing, and content across digital sales channels.
- Track and report key performance metrics for the B2C sales function.
- Contribute to planning and execution of promotional campaigns and seasonal sales drives.
- Maintain consistent after-sales engagement to resolve issues and deepen customer relationships.
- Cultivate a base of repeat customers through attentive, relationship-driven service.

Requirements:

- Excellent verbal and written English communication skills — this is a non-negotiable for the role.
- Minimum 3 years of experience in B2C/retail sales, ideally with a premium or lifestyle physical product.
- Exposure to ecommerce platforms (Shopify, WooCommerce, etc.) is a plus, though not mandatory.
- An interest in cycling, motorsports, or premium lifestyle products is a robust bonus.

Key Attributes:

- Naturally customer-first, with a warm and confident communication style.
- High energy, proactive, and self-driven.
- Comfortable working with digital tools and CRM/order systems.
- Well-organized, detail-oriented, with strong follow-through.
- Collaborative team player with a go-getter mindset.

#luxurysales #retailsales #bangaloresalesjobs #lifestylesales #productsales Pay: ₹400,000.00 - ₹575,000.00 per year

Application Question(s)

- What are the products you have sold?
- What is your current CTC/salary in Lakhs per annum?
- In how many days can you join if selected for this role at their HBR Layout centre?

Work Location: In person

📌 C/Retail sales executive- Luxury/lifestyle domain (Bengaluru)
🏢 Olifer Associates
📍 Bengaluru