We are looking for an experienced and business-focused AVP – Customer Success to drive growth, client acquisition, and long-term relationships with leading global brands across the FMCG, Beauty & Fashion, and Entertainment / OTT industries.

The ideal candidate will have a strong understanding of global markets, an established network of industry contacts, and a proven ability to engage prospective clients, understand their business needs, and develop the right solutions to successfully onboard and grow accounts.

What We Are Looking For A commercially strong and customer centric professional who can open doors with global brands, understand client needs, stitch the right solutions, convert opportunities into business, and build lasting client relationships.

The role requires excellent interpersonal and stakeholder management skills, a strong customer-centric approach, and the ability to work with international clients across different time zones.

Key Responsibilities

- Develop and execute a comprehensive growth strategy targeting key brands across FMCG, Beauty & Fashion, and Entertainment/OTT industries.
- Identify, qualify, engage, and build robust relationships with key decision-makers and prospective clients across global markets.
- Lead the end-to-end sales and client acquisition cycle, from initial engagement and need assessment to solutioning, negotiation, and contract closure.
- Understand client requirements and collaborate with internal teams to design and position the right solutions for successful onboarding.
- Drive the business acquisition in line with the organisation goals.
- Build strong, long term relationships with clients and ensure a consistently high standard of client experience and engagement.
- Develop and manage a robust sales pipeline, track opportunities, and provide regular updates on key business metrics and forecasts.
- Build, mentor,



and manage a high performing International sales / business development team.
- Collaborate closely with Production, Client Services, Technology, Process and other internal teams to ensure seamless onboarding, delivery, and ongoing client success.
- Stay updated on industry trends, customer expectations, competitive landscape, and market dynamics.
- Represent the company at relevant industry events, conferences, and client forums to strengthen market presence and identify new opportunities.
- Identify opportunities for account growth, cross selling, and long term strategic partnerships.

Candidate Profile

- 10–15 years of experience in sales, business development, client success, or strategic account management, preferably within FMCG, Beauty, Fashion, Entertainment/OTT, or related industries.
- Proven track record of acquiring and onboarding large / global brands and delivering business growth.
- Strong network and established relationships with brands and decision makers across USA, UK, ANZ, and EMEA markets.
- Experience in engaging with prospective clients, understanding their requirements, and developing / positioning appropriate solutions to win business.
- Significant exposure to overseas markets and comfortable working with international clients across different time zones, including late-hour engagements when required.
- Excellent interpersonal, communication, presentation, negotiation, and closing skills.
- Strong coordination and collaboration skills with the ability to work effectively across multiple functions.
- Proven leadership and people management capabilities.
- Data-driven approach with good understanding of CRM, sales pipeline management, and business metrics.
- Willingness to travel internationally on a need basis
- MBA preferred.
- Experience in pre-media, creative services, digital production, content production, or a related industry will be an added advantage.

Interested candidates can apply through LinkedIn or email their profiles to:

[email protected]

📌 AVP – Customer Success (Bengaluru)
🏢 Manipal Digital
📍 Bengaluru