? Hiring: AVP / DVP – Gold Loan Operations

? Location: Mumbai

We are hiring a senior Gold Loan Operations leader for a leading NBFC to drive end-to-end Gold Loan Operations and Customer Service.

? Key Responsibilities

- Lead end-to-end Gold Loan Operations – onboarding, disbursement, top-ups, part-payments, releases, closures & auctions
- Drive TAT, SLA, process accuracy and operational excellence
- Manage vault operations, gold custody, appraisal, reconciliation and security controls
- Oversee *Customer Service, grievance resolution and service quality
- Ensure compliance with *RBI, KYC/CKYC, AML and audit requirements
- Drive process automation, digital initiatives and operational transformation
- Monitor operational KPIs, MIS, productivity and cost optimisation
- Lead and develop a team of 15–20 members
- Partner with Business, Sales, Credit, Collections, Risk, Audit, Finance and Technology teams

? Ideal Candidate




- 12–18 years of experience in Banking / NBFC / Financial Services
- Strong experience in Gold Loan Operations / Secured Retail Lending
- Hands-on exposure to Gold Loan lifecycle, vault/security, auctions and compliance
- Experience managing large branch-led operations / distributed networks
- Robust understanding of RBI regulations, KYC/AML and audit
- Proven track record in process improvement, TAT/SLA management and automation
- Excellent leadership and stakeholder management skills
- MBA/PGDM preferred

? Interested candidates can share their CV at [email protected] #Hiring #GoldLoan #GoldLoanOperations #NBFC #BankingJobs #Operations #OperationsLeadership #DVP #FinancialServices #MumbaiJobs #ThaneJobs #LeadershipHiring #CustomerService #NBFCJobs

📌 AVP/DVP - Gold Loan Operations - NBFC (Mumbai)
🏢 The Premier Consultants ( Recruitment Company )
📍 Mumbai