- Plan and coordinate various phases of the support service, such as staff requirements, applying client engagement teamwork plans, monitoring of hours and skills assessment
- Coordinate and participate in monitoring and review of quality control related to service delivery.
- Maintain relationships with abroad teams to provide excellent client service throughout the year through supervision of RDC staff assisting with review of work product, ensuring staff are performing proper self-review, providing guidance on testing, monitoring and reporting of productivity and adherence to work plan schedules on each assignment
- Maintain high technical and professional standards
- Promote and uphold firm policies and procedures
- Develop, motivate, and train staff level team members, advise on career development
- Participate in design and delivery of training programs to continually develop and expand knowledge and expertise through learning opportunities
- Proactively anticipates and address concerns and escalate issues as they arise
- Maintain own career development through ongoing education/development opportunities
- Participate in a range of projects and open to collaborate and work with multiple teams; demonstrating critical thinking, problem solving, initiative and timely completion of work.
- Actively seek opportunities to expand services to US business teams