Job Summary:

As a technical front-line resource, the Systems Administrator II is a mentor and escalation point for junior members of the Systems Operations team. This role’s primary responsibility is to monitor, triage, and resolve or escalate issues as necessary in a world class 24/7/365 production environment.

The Systems

Administrator II will also act as a resource to collaborate with teams to prevent or minimize impact of potential issues. They will achieve this by blending a strong set of troubleshooting skills with a strong understanding of our infrastructure and production pipelines.

Eyes of Glass monitoring for and react to alerts within the environment providing level 1 support

Provide explicit communication/escalation/follow-up/closure of alerts and maintenances tomultiple teams within the organization

Support various engineering and other internal teams involved with maintaining our serverinfrastructure; including but not limited to firmware upgrades, system provisioning anddecommissions.

Complete general day to day tickets within jira/SNOW (user-add/removal, monitoringadjustments, general permission related issues, etc.).

Interact with external parties for escalation or hardware /software support tickets.

Responsibilities and Duties of the Role:

- Participate on small to medium application and infrastructure implementation projects andensure the result conforms to System Operations monitoring standards
- Support in carrying out Operational tasks as assigned.
- Interacts and communicates with supervisor and peers. Receives and transmits routineinformation requiring some explanation or interpretation, to members of the team.
- Ability to resolve infrastructure operational issues with a moderate to high degree ofcomplexity while following established procedures or analyzing data to diagnose and identifyroot causes when necessary, to resolve issues or complete assignments.




- Communicate with internal contacts at a variety of organizational levels to diagnose, explainand resolve problems for both technical and non-technical audiences.
- Participate in supporting high profile events.
- Demonstrates a strong work ethic, initiative and the ability to aggressively and effectivelytroubleshoot problems and perform root cause analysis.
- Comfort working in a fast-paced, growth environment with minimal direction.
- Able to operate with limited resources, exhibit dispassionate critical-thinking, and creativelysolve problems. Motivated and inventive, always finds a way forward—eternal optimist witha committed drive for contributing and making a difference.
- Any other duties needed to help achieve business objectives, including participating in an on-call rotation.
- Escalate and triage monitoring alerts

Required Education, Experience/Skills/Training:

- Three or more years of progressively complex related experience.
- BA/BS degree in Computer Science or related software engineering field or equivalent practical experience
- Proactive thinker with strong problem solving skills.
- Experience with Linux (Installation, Configuration, Tuning).
- Strong written and verbal skills
- Strong troubleshooting skills.
- Excellent communication and interpersonal skills.
- Knowledge with scripting languages (BASH, Python,).
- Experience with Ansible and Ansible Tower.
- Good understanding of security and networking concepts.

- Experience with IPMI tool
- Experience utilizing infrastructure monitoring solutions. (Icinga, Zabbix)
- Able to work non-traditional hours, in non-traditional settings. This includes weekends,evenings, and holidays

Preferred :

- Three or more years of infrastructure monitoring experience

- Experience with Varnish caching
- Experience in installing and configuring Icinga2
- Experience with Icingaweb2 Interface.
- Experience Creating NAGIOS check plugins.
- Experience in installing and configuring ZABBIX
- Experience with Zabbix web interface

📌 Associate | System Admin | Bengaluru | Engineering as a Service/ Operate
🏢 Deloitte
📍 Bengaluru