WE’RE HIRING | ASSOCIATE MANAGER – OPERATIONS

Location: Lucknow, Uttar Pradesh

Employment: Full-Time | In office

Experience: 3+ Years

Department: Development Centre Operations

Reporting To: CEO

About the Company A fast-growing EdTech & Technology company working at the intersection of education, VR/AR, 3D graphics, video content and gamified learning solutions. The company is building technology-driven learning experiences and expanding its Development Centre in Lucknow.

About the Role

We are looking for an Associate Manager – Operations to manage and grow the Lucknow Development Centre.

This is a hands-on people, process, project and client management role. The ideal candidate should be comfortable managing teams, coordinating projects, handling clients, supporting proposals and ensuring smooth day-to-day centre operations.

Key Responsibilities

Team Management

- Lead, manage and develop the Development Centre team.
- Set goals, monitor performance and drive accountability.
- Conduct regular 1:1s and team reviews.
- Identify skill gaps and support employee development.
- Coordinate hiring and onboarding with HR.
- Act as the escalation point for team-related issues.

Centre Operations

- Manage smooth day-to-day operations of the Development Centre.
- Develop and improve operational SOPs.
- Handle resource allocation, attendance, facilities and vendor coordination.
- Ensure a productive, compliant and well-resourced workplace.

IT Project Coordination

- Coordinate between Tech/Product teams and the Development Centre.
- Track project timelines, dependencies and deliverables.
- Monitor project progress and identify risks at an early stage.
- Coordinate cross-functional activities and ensure timely delivery.

Client & Proposal Management

- Manage key client relationships and understand client requirements.
- Coordinate with internal teams for client deliverables.
- Handle follow-ups,



issue resolution and regular client communication.
- Support proposal preparation, presentations and commercial discussions.

Reporting & Business Operations

- Prepare MIS reports and dashboards for leadership.
- Track team performance and project status.
- Analyse operational data and support data-driven decision-making.
- Work across key business pipelines including Video Content, 3D Graphics and Gamified Tools (VR & Computer-based).

Candidate Requirements

Must Have:

- 3+ years of experience in Operations, Centre Management, Client Management or similar roles.
- Proven experience in team management and people development.
- Experience handling key clients and proposals/business development coordination.
- Strong organisational and multitasking skills.
- Comfortable working with project management tools.
- Data-driven approach with strong analytical skills.
- Excellent English & Hindi communication skills, both verbal and written.
- Graduate in any discipline.

Education Advantage:

- B.Tech/M.Tech in IT-related field
- MBA/PGDM or equivalent

Good to Have
- Experience in EdTech or technology-driven organisations.
- Understanding of IT project delivery cycles.
- Experience with MIS, Excel or Google Sheets.
- Strong process improvement mindset.

Why Join?
- Work on technology that creates a real impact in education.
- Opportunity to take ownership and make a visible impact.
- Fast-paced and collaborative work environment.
- Opportunity for professional growth with a growing organisation.
- Be part of the expansion and development of a key technology centre in Lucknow.

Interested candidates can share their updated CV with us. Important: This is a 100% On-Site role in Lucknow. Remote work is not available.

#Hiring #OperationsManager #AssociateManager #OperationsJobs #LucknowJobs #LucknowHiring #EdTechJobs #TeamManagement #ProjectManagement #ClientManagement #JobsInLucknow #HRJobs #CareerOpportunity

Pay: ₹60,000.00 - ₹75,000.00 per month

Work Location: In person

📌 Associate Manager - Operations (Lucknow)
🏢 Mittal Brothers
📍 Lucknow