Job Summary

Marketing: India | 5-8yrs

Responsibilities

- Operate fluidly across both digital and assisted sales operations from fully self-serve, campaign-driven purchases to inside-sales-led.

- Gain broader exposure across e-commerce operations, digital marketing, and business operations.

- Own the technology stack behind these operations CRM, AI tools, and other platforms while also taking a strategic view of the entire process to identify gaps and drive improvements.

- The role spans both 0-to-1 initiatives and running existing programs, includes leading business reviews with management, and will play a key role as we expand inside sales operations into new geographies, including Kenya, UAE, and Saudi Arabia.

Where Your Expertise Meets Our Future Business Ownership Growth

- Own end-to-end online sales operations performance across digital, self-serve journeys and assisted/inside-sales-led journeys.

- Drive strategy aligned with both immediate program needs and long-term expansion goals, including planned entry into new geographies (Kenya, UAE, Saudi Arabia).

- Continuously identify opportunities to improve revenue, conversion, and operational efficiency.

Cross-functional Technology Oversight

- Own the technology stack powering sales operations CRM, dialer platforms, AI tools, and related enablement systems.

- Work closely with digital marketing, e-commerce, product, and tech teams to ensure execution stays aligned to business objectives.

- Take a strategic, birds-eye view of the entire operation to identify gaps and drive process improvements.

Customer Experience Conversion





- Drive improvements across the customer journey from digital discovery and consideration to purchase, whether self-serve or assisted.

- Lead interventions on lead nurturing, query resolution, and personalization within the inside-sales-led journey.

- Support conversion-focused initiatives in partnership with digital marketing and e-commerce teams.

Program Performance Management

- Balance 0-to-1 initiatives with running and optimizing existing programs.

- Lead business reviews with management, presenting data-driven recommendations on performance.

- Monitor operational and campaign performance, ensuring alignment with ROI and business goals.

Team Enablement

- Enable and guide inside sales and customer care teams toward performance and accountability.

- Foster a customer-first culture across teams supporting both digital and assisted sales journeys.

- Play a key role in scaling team structure and processes as we expand into recent markets.

The Scope of Your Influence

- Own and manage the technology stack behind sales operations CRM, dialer systems, AI tools, and other enablement platforms.

- Take a strategic, birds-eye view of end-to-end sales operations to identify gaps and drive improvements.

- Lead business reviews with management, bringing data-driven insights and recommendations.

- Drive initiatives while also owning and running existing programs.

- Bridge digital (self-serve) and assisted (inside-sales-led) purchase journeys to ensure a fluid, consistent operation.

- Play a key role in scaling inside sales operations into new geographies, including Kenya, UAE, and Saudi Arabia.

- Collaborate closely with digital marketing, e-commerce, product, and tech teams to keep execution aligned to business goals.

📌 Associate Manager - E-commerce (Bengaluru)
🏢 Tally Solutions
📍 Bengaluru