As an Associate Customer Success Consultant (Onboarding) at Fyle, you will play a critical role in helping customers realize value from their investment in Fyle. You will work closely with

Customer Success Consultants, and cross-functional teams to support customers through the onboarding process, ensuring they have a smooth experience and reach go-live successfully.

This is a great prospect for someone early in their career to learn and grow in the field of

Customer Success while contributing directly to customer outcomes.

Key Responsibilities

End to end responsibility in onboarding customers onto the Fyle platform in collaboration with senior consultants.

Responsible for end-to-end onboarding lifecycle by coordinating tasks, documenting progress, and following up on dependencies.

Help customers set up Fyle according to their business needs and escalate issues where required.





Track onboarding milestones and provide timely updates to internal teams and stakeholders.

Participate in kickoff calls, requirement gathering, and training sessions under guidance.

Conduct training sessions for customer admins and super users (with support from the team).

Collaborate with Product and Engineering teams to ensure customer requirements are captured and delivered.

Help manage escalations and risks by promptly flagging them to senior team members.

Document onboarding details, FAQs, and resources to promote customer self-service.

Develop working knowledge of accounting integrations to assist finance teams with system integrations (where supported).

📌 Associate Customer Success Consultant (Bengaluru)
🏢 Sage
📍 Bengaluru