Job Profile

- The Associate is responsible for supporting day-to-day IT asset management and IT operations across global SHQ locations. The role includes maintaining accurate asset records and assisting with procurement, allocation, tracking, repair, recovery, and disposal activities.

- The Associate will also support Microsoft Intune, Microsoft 365, endpoint detection and response (EDR) tools, Windows/Linux environments, and basic cloud administration activities.

Roles and Responsibilities

- Maintain accurate records of laptops, desktops, mobile devices, accessories, and software assets.

- Manage day-to-day IT asset management and inventory activities across office locations.

- Support asset procurement, allocation, transfer, repair, recovery, replacement, warranty tracking, and secure disposal.

- Coordinate with third-party vendors for procurement, repairs, replacements, warranty support, and disposal activities.

- Perform user onboarding and offboarding tasks, including device preparation, allocation, collection, and access-related activities.

- Manage patching and security updates for laptops and workstations and support basic endpoint compliance checks.

- Support MDM enrollment and device management through Microsoft Intune.





- Support endpoint security and EDR tools and ensure agents are installed, active, and compliant.

- Provide day-to-day IT support and troubleshoot hardware, software, operating system, network, printer, VPN, email, and endpoint security issues.

- Maintain asset documentation, inventory reports, onboarding/offboarding records, and operational documentation.

- Support automation and process-improvement activities for inventory tracking, reporting, asset management, and device deployment.

- Complete assigned service requests and operational tasks within agreed timelines and escalate complex issues appropriately.

Education Requirements & Experience:

- Bachelors degree in IT, Computer Science, Engineering, or a related field.

Education Requirements & Experience

- 2 to 3 years of experience in IT support, asset management, endpoint management, or related IT operations.

- Hands-on exposure to Microsoft 365, Intune, endpoint security, and user support activities.

- Experience with IT asset lifecycle activities, including inventory, allocation, warranty, repair, and recovery.

- Basic understanding of Windows systems, networking, and cloud technologies.

📌 Associate - Cloud Engineering (Pune)
🏢 SecurityHQ
📍 Pune