Job Responsibilities

- Assist the Service Manager in managing day-to-day service department operations.
- Monitor vehicle service, repair and maintenance activities to ensure timely delivery.
- Allocate jobs to Service Advisors and Technicians based on workload and expertise.
- Ensure proper diagnosis and quality repair of vehicles.
- Monitor Workshop Productivity, Efficiency, Labour Sales and Customer Satisfaction.
- Handle customer complaints and ensure quick resolution of service-related issues.
- Monitor Job Cards, estimates, approvals, billing and vehicle delivery processes.
- Coordinate with Parts, Sales, Warranty and other departments for smooth operations.
- Ensure warranty claims and related documentation are completed properly and on time.
- Monitor workshop manpower, attendance, performance and productivity.
- Conduct regular follow-ups with Service Advisors and technicians regarding pending jobs.




- Ensure compliance with company/OEM service processes, SOPs and safety standards.
- Prepare and review daily/monthly service department MIS reports and KPIs.
- Support the Service Manager in achieving monthly revenue and customer satisfaction targets.
- Maintain proper housekeeping, safety and discipline within the workshop.

Required Skills
- Good knowledge of automobile service and workshop operations.
- Robust customer handling and problem-solving skills.
- Leadership and team-management ability.
- Good communication and coordination skills.
- Knowledge of MS Excel and service/workshop management systems.
- Ability to work under pressure and achieve targets.

Qualification: Diploma / B.E. / B.Tech. in Automobile or Mechanical Engineering preferred.

📌 Assistant Service Manager – Automobile Dealership (Bharuch)
🏢 Nanavati Toyota
📍 Bharuch