? Hiring – Assistant Manager | Domestic BPO ? Location: Seegehalli, Bangalore

? Experience: 4–7 Years

? Qualification: Graduation in any discipline

? CTC: Not a constraint / As per experience

Role: Assistant Manager – Operations

Key Responsibilities:

- Drive achievement of SLA, productivity, quality, TAT and AHT targets.
- Manage team performance, manpower deployment, attendance and productivity.
- Monitor MIS and operational dashboards and identify performance gaps.
- Drive corrective actions to improve operational performance.
- Handle client communication, escalations and service delivery.
- Drive process improvement, cost optimisation and operational efficiency.
- Ensure adherence to process, quality, compliance and governance standards.
- Manage and guide TLs, QAs, Trainers and Agents.

Required Skills:
- 4–7 years of experience in BPO / BPM / Operations.
- Strong understanding of SLA, productivity, quality, TAT, AHT and workforce metrics.
- Experience in team and client management.
- Robust MIS, Excel, analytical and problem-solving skills.
- Ability to drive process improvements and achieve operational targets.
- MBA/Post-Graduation in Operations, Business Management or a related discipline is preferred.

📌 Assistant Manager Operations (Bengaluru)
🏢 Paul's Consultancy Services
📍 Bengaluru