- Job Title: Assistant Manager CRM - Real Estate
- Reports to: CRM Head
- Location: Sector-63, Noida
- Job Type: Full time

About Us: Panchsheel Group is a leading real estate firm that provides exceptional services to clients. We are seeking a highly organized and customer-focused CRM Officers to join our team.

Job Summary:

We are looking for the Assistant Manager CRM with a real estate background to manage customer relationships, ensure timely payments, and maintain accurate data. The ideal candidate will have excellent communication skills, be proficient in CRM software (far-vision), and have experience in the real estate industry.

Key Responsibilities:

Customer Relationship Management:

1. Welcome Calls: Make welcome calls to new customers, explaining company policies and procedures.
2. Demand Letters: Generate and send BBA Demand Letters to customers.
3. Reminder Letters: Send reminder letters for pending payments.
4. Payment Receipts: Process and record payment receipts.

Data Management:

1. Maintain accurate customer data, payment records, and communication history.
2. Update CRM system with latest customer information.
3. Ensure data integrity and compliance with company policies.

Collection and Follow-up:

1. Collection Calls: Make collection calls to customers with pending payments.
2. Follow-up: Regularly follow up with customers to ensure timely payments.
3. Negotiation: Negotiate payment plans with customers, if necessary.
4. Banking process proficiency, TPA, PTM, lender NOC prepare apply process.
5. Collection follow ups from Banks etc.

MIS and Reporting:

1.



Maintain MIS (Management Information System) for collection data.
2. Generate reports on collection performance, customer behavior, and market trends.
3. Analyze data to identify trends, opportunities, and challenges.

Target Achievement:

1. Meet or exceed monthly collection targets.
2. Achieve customer satisfaction and retention targets.

Additional Responsibilities:

1. Coordinate with sales, marketing, and customer service teams.
2. Participate in team meetings and contribute to process improvements.
3. Stay updated on industry trends and best practices.

Requirements:

- Education: Bachelor's degree in Business Administration, Real Estate, or related field.
- Experience: 3+ years in real estate industry, preferably in CRM or customer service.
- Candidate has good knowledge of Far Vision Software.

Skills:

- Excellent communication, negotiation, and interpersonal skills.
- Proficient in CRM software, familiarity with Farvision or similar software.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and meet targets.
- Real estate industry knowledge and experience.

Note: [email protected]

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Noida, Uttar Pradesh 201309: Reliably commute or planning to relocate before starting work (Required)

Experience:
- CRM: 3 years (Required)
- ERP systems: 3 years (Required)

Work Location: In person

📌 Assistant Manager - CRM (Real Estate) (Noida)
🏢 Panchsheel Group
📍 Noida