Roles and Responsibilities
- Manage daily operations of the contact center, ensuring efficient handling of customer queries and issues.
- Oversee team performance, providing guidance and support to achieve targets and goals.
- Develop and implement process improvements to enhance productivity, quality, and customer satisfaction.
- Collaborate with cross-functional teams to resolve complex issues and drive business growth.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Desired Candidate Profile
- 3-6 years of experience in BPO Operations or Call Center Operations management.
- Proven track record in managing teams towards achieving targets and goals.
- Robust understanding of BPO industry trends, best practices, and regulations (CCA/ICCA).
- Excellent communication skills for effective collaboration with internal stakeholders at all levels.
📌 Assistant Manager - BPO (Mumbai)
🏢 Writer
📍 Mumbai