- Join us in creating a vibrant setting where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges
- Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations
- We are excited to see how your unique perspective can enhance our collaborative efforts!Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements
- Drive the resolution of incidents and outages, ensuring effective communication throughout the process
- Facilitate the restoration of services to the production environment, maintaining a focus on efficiency and effectiveness
- Establish and uphold disaster recovery procedures while ensuring data retention practices are followed
- Collaborate with colleagues to identify areas for improvement and implement best practices HERE''S WHAT YOU WILL NEED:
- Beginner proficiency in Service Desk Management
- A minimum of 1 year of experience in relevant related skills
- Bachelor''s Degree in relevant field of studies BONUS POINTS IF YOU HAVE:
- Intermediate proficiency in Incident Management
- Intermediate proficiency in Problem Management
- Advanced proficiency in Communication Skills
- Advanced proficiency in Customer Service
- Expert proficiency in Technical Troubleshooting