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6-9 years of experience in Application/Production Support with at least 2 years of experience leading production support teams.

- Solid understanding of Java or Golang applications for production troubleshooting and issue analysis.
- Strong expertise in SQ/No-SQL database troubleshooting.
- Good knowledge of Linux/Unix environments.
- Experience with REST APIs, Microservices, and distributed systems.
- Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).
- Experience with Jira, ServiceNow, or similar ticketing platforms.
- Strong understanding of Incident, Problem, Change, Release, and Major Incident Management.
- Experience in production deployments,



application/component upgrades, performance optimization, and operational improvement initiatives. Demonstrated ability to drive RCA, continuous improvement, automation, and proactive issue prevention.

Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills.

Excellent communication, analytical, problem-solving, and decision-making abilities, with the ability to lead during critical production incidents.

Strong sense of ownership and accountability for application availability, stability, and service quality.

📌 Application support/ Product Support (Bengaluru)
🏢 Dmart
📍 Bengaluru