Job Responsibilities

Application Support :

- Provide application support for production and UAT environments.

- Monitor applications, logs, and alerts; proactively identify and resolve issues.

- Manage and maintain Linux servers.

- Work on bug fixes, minor enhancements, and development support tasks using Java, Python, Angular, and Node.js.

- Assist with API troubleshooting, debugging, and performance tuning.

- Provide deployment support, including CI/CD pipelines, builds, and releases.

- Coordinate with cross-functional teams such as Development, QA, and Infrastructure for issue resolution.

- Maintain documentation for known issues, fixes, and support processes.

- Support database-related activities, including basic queries, data validation, and troubleshooting.

- Participate in on-call/customer support activities when required.

- Learn and follow secure coding practices and software development best practices.

- Act as the primary point of contact for customer support by logging, categorizing, assigning, and tracking application support tickets through to closure while ensuring adherence to defined SLAs.

- Monitor the support ticket queue, proactively follow up on open issues, communicate regular status updates to customers, and coordinate with internal teams to ensure timely resolution.

- Investigate, troubleshoot, and resolve application-related incidents and service requests, escalating complex issues when required and ensuring root cause analysis is documented.

- Maintain clear and professional communication with customers throughout the support lifecycle, providing timely updates, managing expectations, and ensuring high customer satisfaction.

- Create and maintain accurate ticket documentation, including issue details, troubleshooting steps,



resolution notes, and knowledge base articles to improve future support efficiency.

- Perform post-resolution validation with customers, ensure successful issue closure, and identify opportunities to reduce recurring incidents through process improvements.

Development Support

- Assist in the development and enhancement of applications using Java and/or Python.

- Fix bugs and implement minor feature changes.

- Write clean, maintainable, and productive code.

- Support API development and integration tasks.

- Participate in code reviews and testing activities.

Technical Skills

- Familiarity with Linux commands and shell scripting.

- Basic knowledge of Java, JavaScript, and Python.

- Basic exposure to Spring Boot, Flask, FastAPI, Node.js, and Angular/Angular Native.

- Understanding of Object-Oriented Programming (OOP) concepts.

- Familiarity with HTML, CSS, and JavaScript.

- Basic knowledge of SQL and relational databases.

- Understanding of REST APIs.

- Familiarity with JSON, HTTP methods, and status codes.

- Awareness of Docker and Kubernetes.

- Understanding of Linux fundamentals.

Soft Skills

- A self-starter who consistently looks for opportunities to innovate and enhance the customer experience.

- Strong communication skills with the ability to clearly articulate ideas, approaches, and technical details to peers and leaders.

- Solid documentation skills and attention to detail.

- Willingness to learn new technologies and continuously develop technical skills.

- Ability to work effectively in a team-based environment.

- Positive attitude and strong ownership mindset.

Qualification & Experience

- Experience: 1–3 years

- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

📌 Application Support (Mumbai)
🏢 Sourceo
📍 Mumbai