Key Responsibilities

Incident &

- Problem Management

- Own end‑to‑end resolution of incidents escalated from L1.

- Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.

- Actively participate in or lead Major Incident (MI) bridges.

- Perform RCA and implement permanent fixes.

- Identify recurring issues, trends, and preventive actions.

Change, Release &

- Operational Readiness

- Review and support production changes related to applications/middleware.

- Perform post‑change validation and production checkouts.

- Highlight risks related to Java versions, certificates, dependencies, and configurations.

- Ensure applications meet availability, performance, and resilience targets.

Monitoring, Automation &

- Maintenance

- Monitor application health, performance metrics, and system behavior.

- Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.

- Improve monitoring dashboards, alerts, and observability coverage.

- Maintain and update runbooks, SOPs, and KB articles.

Collaboration &

- Stakeholder Communication

- Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.





- Serve as the primary operational contact for assigned applications.

- Provide transparent technical updates during incidents and changes.

Skills &

- Qualifications

Technical Skills

- Strong Java and .Net fundamentals and troubleshooting.

- Strong Unix/Linux and networking skills.

- Scripting (Shell/Python/PowerShell) – development & optimization.

- Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.

- Solid understanding of ITSM processes (Incident, Problem, Change).

- Experience in RCA, DR validation, and resilience operations.

Soft Skills

- Strong analytical and problem-solving capabilities.

- Ownership mindset and ability to handle high pressure issues.

- Clear communication with stakeholders at all levels.

Experience &

- Education

- 3–6 years in application support, production operations, or ARO.

- Bachelor’s degree in engineering, Computer Science, or equivalent.

Working Conditions

- Rotational shifts including nights/weekends/holidays.

- Fast-paced environment with multiple priorities.

- Hybrid working model

📌 Application Support Specialist (Pune)
🏢 Ensono
📍 Pune