If interested please share your resume to this Whatsap Number - (99440 26295) Jenifer

Role & responsibilities

- Monitor applications and ensure smooth day-to-day operations.
- Troubleshoot and resolve technical issues related to application performance, errors, and outages.
- Analyze logs, SQL queries, and system alerts to identify root causes.
- Provide support to users and coordinate with development, QA, and infrastructure teams.
- Handle incidents and service requests within defined SLAs.
- Support application deployments, patches, and release activities.
- Create and maintain documentation, SOPs, and troubleshooting guides.
- Follow ITIL processes and ensure compliance with change and incident management.

Preferred candidate profile

- Strong understanding of application support, troubleshooting, and incident management




- Hands-on experience with SQL queries and database basics
- Positive knowledge of Linux/Unix commands and log analysis
- Familiarity with monitoring tools (Splunk, Grafana, ELK, etc.)
- Basic scripting knowledge (Shell/Python) is a plus
- Experience with ticketing tools like ServiceNow or Jira
- Good communication skills and ability to work with cross-functional teams
- Ability to work in shifts or on-call rotation (if required)
- Knowledge of ITIL processes (Incident, Problem, Change)
- Quick learner with a proactive and customer-focused approach

If interested please share your resume to this Whatsap Number - (99440 26295) Jenifer

📌 Application Support Engineer (Bengaluru)
🏢 Integel Institute Of Technology Tamil Nadu
📍 Bengaluru