Role & responsibilities

- Make outbound calls to US-based utility companies and navigate IVR systems.

- Collect and verify utility, billing, and historical usage data.

- Perform data validation and resolve data discrepancies.

- Update CRM/onboarding systems and maintain accurate call records.

- Handle utility representative pushbacks, escalations, and troubleshooting.

- Ensure proper LOA submission and security verification as required.

- Maintain call quality, productivity, AHT, adherence, and other KPIs.

- Follow data privacy, compliance, and customer experience guidelines.

- Coordinate with internal teams to resolve operational issues and progress customer onboarding.

Preferred candidate profile

- 1 to 3 years of experience in International BPO,



Outbound Calling, Collections, or Customer Operations.

- Experience handling US customers/US processes is preferred.

- Excellent verbal and written English communication skills (C1+).

- Strong MS Excel / Google Sheets and data verification skills.

- Knowledge of CRM

- Robust analytical, problem-solving, and troubleshooting skills.

- Excellent attention to detail and customer-handling skills.

- Comfortable working in US-aligned night shifts.

- UG/PG qualification

Contact: (phone hidden) - Kamal

📌 Analyst - Voice process (Chennai)
🏢 CIEL HR
📍 Chennai