Account Manager

Experience: 4–5+ Years

Location: Remote

Type: Full-time

Role Overview

We're hiring an Account Manager to sit between our team and our global agency clients. You'll own a set of accounts end to end: keeping the relationship healthy, making sure work goes out on time and on brief, and catching problems before the client ever sees them.

This isn't a hands-on media buying role, but you do need to know paid media and paid social well enough to have a real conversation about a campaign, and enough of an eye for creative to tell a solid ad from a weak one before it ships. Think of it as the person who makes sure the specialists' work actually lands well with the client ,not someone learning the platforms on the job.

What Does the Role Involve?

Client & Account Ownership

- Be the main point of contact for a set of global agency accounts, day to day.
- Build relationships clients actually trust, not just ones that function.
- Set expectations clearly up front, so there are fewer surprises later.
- Handle escalations and pushback calmly, and know when to loop in the wider team.

Campaign & Creative Oversight
- Review paid media output and creative assets before they go to the client, checking they match the brief and the brand.
- Work closely with paid social, paid search and creative teams to keep everyone aligned on what the account actually needs.
- Push back on work that isn't ready, with specific, useful feedback rather than vague notes.
- Spot gaps between what was promised and what's being delivered, and close them early.

Project & Workflow Management
- Run several accounts in parallel without dropping deadlines.
- Keep timelines realistic and keep internal teams moving against them.
- Coordinate across time zones, since most of the clients aren't local.




- Flag resourcing or scope problems before they become account-level issues.

Reporting & Communication
- Turn campaign performance into updates a client can actually act on, not just a data dump.
- Run regular check-ins and reporting calls, and come prepared.
- Write and speak in transparent, professional English, always.
- Keep internal stakeholders as informed as the client is.

What Are We Looking For?

Necessary

- 4–5+ years in account management or client servicing, ideally inside a media or marketing agency.
- Solid working knowledge of Paid Media and Paid Social, enough to manage the work, question a strategy, or sense when something's off.
- A valuable eye for creative. Can review ad copy and social creative and give feedback that actually improves it.
- Experience managing agency or client relationships, ideally international or global ones.
- Excellent written and spoken English.
- Organised and dependable. Things don't slip through the cracks on your accounts.
- Comfortable holding several accounts and stakeholders at once without losing track of any of them.
- Can work independently and remotely, across time zones, without much oversight.

Nice to Have
- Hands-on paid media execution experience, even if that's not the current role.
- Experience briefing or working directly with creative/design teams on ad production.
- Familiarity with reporting tools like Looker Studio or Supermetrics.
- Some exposure to programmatic/DSP buying.

Who Fits Well Here People who are calm under a client's pressure, not just polite about it. Who can tell a paid media specialist their targeting is off and tell a client their brief was unclear, in the same day, without either conversation going badly.

If you've ever caught a mistake in someone else's work an hour before it went to a client, and you didn't make a big deal of it, you already know what this job needs.

📌 Account Manager (Kochi)
🏢 RR.T
📍 Kochi