Role & responsibilities

Location : Bangalore

We are looking for a Spanish-speaking Help Desk professional with experience in providing technical support to users. The candidate should be fluent inSpanish and English and have solid troubleshooting and communication skills.

Key Responsibilities

- Provide L1 technical support via phone, email, chat, and ticketing tools.
- Support Spanish-speaking users in Spanish and English.
- Troubleshoot hardware, software, application, and access-related issues.
- Log, track, and resolve incidents within defined SLAs.
- Escalate complex issues to the appropriate technical teams.
- Maintain accurate ticket and resolution documentation.

Required Skills

- Fluency in Spanish and English.
- Experience in Help Desk / Service Desk / Technical Support.
- Good troubleshooting and problem-solving skills.
- Knowledge of Windows, Microsoft Office, and basic IT support.
- Experience with ticketing tools such as ServiceNow or Jira.
- Strong customer-service and communication skills.

📌 Spanish ExpertSupport - IT Help Desk (Bengaluru)
🏢 Ascendion Engineering
📍 Bengaluru