- Handle customer inquiries via phone calls to resolve their issues in a timely and professional manner.
- Provide accurate information on products/services offered by the company to customers.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 2-5 years of experience in an international BPO environment with focus on customer support.
- Strong communication skills with excellent verbal fluency in English language (written & spoken).
- Ability to work effectively in an international call center setting handling multiple conversations simultaneously.
📌 Analyst- International Voice (Hyderabad)
🏢 Naukri e-Hire
📍 Hyderabad
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