- ServiceNow Subject Matter Expert (SME)
- Experience: 10 - 14 years
- Location: Pune/Mumbai /Bangalore

Any Project specific Prerequisite skills: ServiceNow Subject Matter Expert (SME)

- Role Purpose
Serve as the primary technical expert for ServiceNow integrations, platform configuration, and troubleshooting. Work closely with engineering, architecture, QA, and product teams to ensure successful delivery of ServiceNow-related capabilities and resolution of integration issues.
- Key Responsibilities
- Act as the lead SME for all ServiceNow-related technical discussions and problem resolution.
- Analyse and resolve ServiceNow integration challenges involving APIs, workflows, CMDB, ITSM, ITOM, and custom applications.
- Design, develop, and maintain integrations between ServiceNow and enterprise platforms.
- Troubleshoot issues related to API connectivity, authentication, performance, latency, and data consistency.
- Review and optimise ServiceNow workflows, business rules, client scripts, and integrations.
- Partner with engineering teams during design, development, testing, and release phases.
- Conduct root cause analysis for production incidents and recurring defects.




- Support release planning, deployment validation, and post-production hypercare activities.
- Create technical documentation, knowledge articles, and operational runbooks.
- Mentor development teams on ServiceNow best practices and platform governance.
- Required Skills
- 12+ years of experience in ServiceNow platform implementation and support.
- Strong experience with:
- ITSM
- ITOM
- CMDB
- Service Catalog
- Integration Hub
- Flow Designer
- REST/SOAP APIs
- Expertise in JavaScript, ServiceNow scripting, and workflow automation.
- Experience integrating ServiceNow with enterprise applications, cloud platforms, and third-party tools.
- Robust understanding of authentication mechanisms (OAuth, SAML, JWT, Basic Auth).
- Experience with Agile delivery methodologies.
- Preferred Qualifications
- ServiceNow CSA (Certified System Administrator)
- ServiceNow CIS certifications (ITSM/ITOM/CMDB)
- ServiceNow CAD (Certified Application Developer)

Experience in enterprise-scale transformation or platform engineering programmes.

📌 ServiceNow Subject Matter Expert (SME) (Pune)
🏢 Ensetu Solutions
📍 Pune