Job Role: Customer Service Associate Chat Support

- We are looking for experienced Customer Service Associates to join our International Chat Process team.
- Roles & Responsibilities
- Respond to customer queries through live chat in a professional and timely manner.
- Understand customer requirements and provide appropriate product and service solutions.
- Troubleshoot customer issues and provide accurate resolutions.
- Deliver excellent customer service and maintain high customer satisfaction.
- Handle multiple chat conversations simultaneously while meeting response-time targets.
- Update and maintain accurate customer records and interaction details in the CRM system.
- Follow company policies, quality standards, and data privacy guidelines.
- Collaborate with internal teams to resolve customer concerns efficiently.
- Meet key performance metrics such as CSAT, FRT, AHT, and Resolution Rate.

- Eligibility Criteria
- Education: 10+2 is mandatory.
- Diploma (3 years), Undergraduates, BE/B.Tech,



and Graduates from any stream are eligible.
- Experience: 1 to 3 years of relevant experience required.
- Mandatory: International Chat Process experience.
- Excellent verbal and written communication skills in English.
- Immediate joiners are preferred.
- - Benefits & Perks
- Salary: Up to 34 LPA
- 5 Days Working
- 2 Rotational Week-Offs
- 24/7 Rotational Shifts
- Free 2-Way Cab Facility
- Prospect to work with international customers and gain global process experience.

- How to Apply

- Interested candidates can:

- Email your resume to: [email protected]

- Call OR Mail your resume to ((phone hidden) )for a quick
Response.

- Don't Forget to write HR Vandana on your resume

- Disclaimer:
Intouch CX does not charge any money for job offers or interviews. Beware of fraudsters asking for registration or refundable fees

📌 Walk-in || International Customer Support Executive (Chat) (Hyderabad)
🏢 IntouchCX
📍 Hyderabad