Job Summary

The Operations Lead is crucial to Third Bridges transformation program, coordinating operations across Legal, Compliance, and Editorial. This hands-on role drives a three-year agenda aimed at creating a scalable, tech-enabled model that enhances throughput and quality without a proportional increase in headcount.

We seek a candidate who thrives in ambiguous environments, thinks systemically, and understands that effective operational design centers on its users. While a background in legal, compliance, or editorial is not required, candidates must be analytically rigorous, commercially savvy, and motivated to streamline complex, multi-functional operations.

Reporting Line

Reports to: Head of Legal and Transformation. Indirect relationships: Head of Compliance, Head of Editorial, General Counsel. Scope: Operational oversight across Legal, Compliance, and Editorial globally, primarily based in Mumbai.

Key Responsibilities

Systems Process Improvement

- Identify and map high-volume, repeatable tasks across functions for automation, actively engaging in project development.
- Create clear briefs for feature requests, detailing the operational case and costs of current workarounds.
- Pinpoint structural or resourcing issues causing operational friction and propose practical alternatives, tracking resolutions formally.

Volume Capacity Management

- Maintain real-time visibility of volumes across Compliance, Editorial, and Legal, including inbound files, output rates, turnaround times, and backlogs.
- Develop a live operational dashboard that serves as a decision-making tool for teams and the General Counsel.




- Monitor a volume signal protocol with commercial and vertical teams to ensure timely communication of demand changes.

Stakeholder Commercial Engagement

- Act as the primary operational contact for Business Units, ensuring structured, data-driven communication.
- Collaborate with the Commercial team to align client-facing turnaround commitments with team capabilities.
- Participate in commercial meetings to gather insights on client priorities and feedback for team work prioritization.

Resourcing Talent Pipeline

- Lead resource planning for business-as-usual and contingency scenarios, considering individual manager needs.
- Establish a continuous, automated talent acquisition pipeline to address attrition proactively.
- Support the design of an incentive structure aligned with the resourcing model and operational targets.

Quality Framework Performance Management

- Assist in developing KPIs and reporting that provide objective data for performance discussions.
- Integrate quality metrics into the operational dashboard alongside volume and capacity data.
- Embed a consistent performance management structure across teams, ensuring accountability aligned with transformation goals.

Skills Approach

- Organizational rigor: adept at managing multiple workstreams while maintaining focus on priorities and details.




- Clear communication: articulate in writing and conversation, translating operational data for senior audiences.
- Analytical capability: skilled in data analysis to identify trends and make operational recommendations.
- Systems orientation: understands interconnections among functions and designs solutions with broader impacts in mind.
- Influence: drives change through credibility and relationships rather than hierarchy.
- Technology pragmatism: curious about automation and system improvements, able to evaluate proposed solutions.
- Practical design instinct: prioritizes user needs when developing new processes and tests ideas before implementation.

Preferred Qualifications and Experience

- 5-8 years of experience in operations management, preferably in professional services, financial services, media, legal, or content-led environments.
- Experience working across multiple teams or functions, particularly in a global context with expertise in organizational design.
- Comfortable managing relationships with commercial stakeholders at various seniority levels.
- Familiarity with transformation programs and embedding current practices in established teams.
- Experience with business intelligence or dashboard tools (e.g., Tableau, Power BI) and formal project management certification (Prince2, PMP, or equivalent).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operations Lead - Legal, Compliance and Editorial (Mumbai)
🏢 Third Bridge
📍 Mumbai