Job Summary

IT Technical support administrator - TMS Gurgaon

About the Role

Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team which supports over 300 end users globally across all our regions.

You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on monthly rotational shifts.

As the IT Technical Services Support Administrator, you will joining a highly experienced team, reporting into the IT Support Team Lead, bringing experience and expertise in IT support and problem solving, managing and owning service requests relating to software, hardware, and project support.

This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects.

Some typical day to day tasks will cover:

- Provide exceptional and first-class remote, on site, and telephone technical support across several key workflows, whilst building rapport with internal and external teams and colleagues.
- Assist with the creation of policies procedures and processes.
- Help in Generating Report of Ticketing and HW/SW Inventory

- Hardware / Software procurement and general system application administration.
- Asset Management / License Capacity Management.
- End user Desktop / IT support

- Setup / Configuration / Profiling of laptops mobile devices.
- Installation / Configuring / Documentation of Software and services.




- Co-ordinate with third party vendor for support and escalation.
- Zendesk Service Management Tooling.
- Ensuring all support requests are logged in a timely manner.
- Working in Shift environment.
- Any additional task assigned with respective to IT Operation / Project management.

About You

This role could be a excellent fit for you if you have previous IT experience in similar shared service environment and have delivered exceptional IT technical support to end users within a helpdesk 1st or 2nd line support role. It is essential to have previously worked within an internationally focused environment.

Essential skills and attributes for the role

- Fluent English, spoken and written
- Knowledge of Microsoft Windows 10 OS, Edge, Chrome, MS O365.
- Experience of MS Azure AD - MS Intune.
- Installation / Configuration of Peripherals devices.
- AD Component management, User access management, Credential management.
- Regular OS, Patch update, Application update.
- Asset management / Document management.
- End user onboarding/off boarding experience.
- IT service management disciplines, and to support hardware and software delivery in a fast-paced challenging environment.
- Solid background and providing IT support in managed environment.
- Zendesk / Service Now experience (ITSM tools).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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