Job Details

- Job Title: Assistant Manager / Deputy Manager - Customer Service
- Reporting To: Team Lead - Customer Service
- Function: Customer Service Hub
- Work Location: Thane

Job Summary

Responsible for managing and handling complete Order-to-Cash O2C process for a specific business line. This role supports seamless interaction between cross functional teams with the company and external customers throughout the order lifecycle to ensure timely order fulfillment, inventory availability, customer satisfaction, and operational excellence while adhering to trade compliance guidelines.

Key Responsibilities

- Customer Service Order Management in SAP
- Manage the end-to-end Order-to-Cash (O2C) process and ensure productive order fulfillment and act as a backup for allocated colleagues as and when required.
- Process SAP transaction for generating commercial and sample sales orders, intercompany purchase requisition and purchase orders, invoices, debit notes, credit notes, return orders, and reports in SAP

- Logistics Distribution Management

- Coordinate with approved transporters, logistics providers, warehouse team to ensure smooth dispatches on day-to-day basis and timely deliveries of material to the customers.
- Coordinate import/export documentation and shipment execution with overseas offices and logistics teams.
- Manage documentation and execution of High Sea Sales HSS, Customs Bonded Warehouse CBW,



Limited Purpose Warehouse LPW, Stock and Sales SS, Bill To - Ship To BTST and export shipments.

- Credit Management Accounts Coordination

- Coordinate with Overseas Credit Management teams on credit limits, blocked orders, and credit-risk-related matters and monitor accounts for receivables and outstanding customer balances through Collective application tool.

- Reporting MIS

- Generate monthly MIS reports related to sales, inventory, customer service, logistics, and receivables.
- Compile and analyze business data from SAP, ERP systems, KPIs and management dashboards.

- Compliance Audit Support

- Ensure compliance with trade regulations, company policies, and operating procedures and support during internal / external audits.

Education and Experiences

- Graduate in any field along with any other Certification with minimum of 8-10 yrs of experience in customer service with customer fronting, order management and logistic co-ordination.
- Experience in Chemical manufacturing company is preferred

Technical Competencies

- SAP (Any module) is a must
- Power BI
- CUPSET+
- ECPW
- Import System

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager / Deputy Manager - Customer Service (Thane)
🏢 Evonik
📍 Thane