Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions. we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for Order to cash roles

Work location: Gurugram (Only work from office)

Responsibilities

- Team Leadership & Support

- Assist in managing a team of I2C analysts or associates.

- Monitor daily team activities including billing, cash applications, collections, and dispute management.

- Support training and onboarding of new team members.

- Encourage a collaborative and high-performance team culture.

- Process Oversight

- Ensure timely and accurate invoicing, cash allocation, and collection of receivables.

- Monitor KPIs like DSO (Days Sales Outstanding), aging reports, and collection efficiency.

- Identify and escalate process gaps or risks in the I2C cycle.





- Customer & Stakeholder Management

- Liaise with clients/customers to resolve disputes or delays in payments.

- Coordinate with sales, customer service, and other finance functions to resolve billing or payment issues.

- Provide regular updates to senior management on collections status and issues.
- Reporting & Analytics

- Prepare daily/weekly/monthly reports on collections, cash flow, and aging.

- Analyze trends to identify recurring payment delays or disputes.

- Recommend process improvements based on data insights.

- Process Improvement & Compliance

- Assist in identifying automation or efficiency opportunities within the I2C process.

- Ensure adherence to internal controls, company policies, and external regulatory requirements.

- Support internal and external audits by providing necessary documentation.

- Learning & Development (as a Trainee)

- Undergo structured training in finance operations, tools (like SAP, Oracle, or other ERPs), and leadership skills.

- Participate in continuous improvement projects or cross-functional initiatives.

Qualifications
Minimum qualifications

- B.COM/BBA Graduate with relevant Years of Cash application Experience
- Robust Communication Skills (verbal and written)
- Strong analytical skills
- Good experience in Order to Cash end to end processes




- Good understanding of SAP, Oracle & Excel
- Able to navigate through PowerBi or other automated reports and dashboards

Why join Genpact?

- Be a transformation leader -Work at the cutting edge of AI, automation, and digital innovation
- Make an impact - Drive change for global enterprises and solve business challenges that matter
- Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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